Stay Current PSA Newsroom
July 22, 2025
Behind the Scenes: The Crew Scheduling Team
Behind every successful flight is a team working around the clock to ensure everything runs smoothly, our Crew Scheduling team. They’re the behind-the-scenes problem solvers, making decisions and adjustments in real time to ensure every flight is crewed, compliant, and ready for takeoff. While their work may not be visible to passengers, it’s vital to our airline operation at PSA.
What Is Crew Scheduling?
Crew Scheduling is the process of coordinating flight crews, both pilots and flight attendants to ensure every flight has the right crew, in the right place, at the right time. At PSA, our schedulers manage both day-to-day and long-term scheduling, ensuring compliance with federal regulations, union agreements, and company policies.
It requires a strong understanding of the rules, clear communication, and a thoughtful approach to problem-solving. Collaboration and communication are key. Schedulers work closely with other departments and flight crews to adapt to changing needs and keep airline operations running smoothly.
A Day in the Life of a Crew Scheduler at PSA
No two days look the same for a Crew Scheduler at PSA. Whether it is adjusting flight crew assignments, tracking check-ins, coordinating with hotels, or supporting both pilots and flight attendants when needs arise, our crew scheduling team works in 10-hour shifts to ensure they stay connected to every part of the airline operation.
The team is structured for efficiency and support. A group of schedulers handles the daily schedule, while lead schedulers keep a close eye on duty time limits and regulatory compliance. Coordinators step in to manage more complex changes like rerouting crews due to delays, and shift managers help oversee the airline operation.
Throughout each shift, crew schedulers are constantly communicating with one another, with crew members, and with departments across PSA. It’s a role where attention to detail, great teamwork, and problem-solving come together to keep our airline operation moving.
Why Crew Scheduling Is Critical to PSA’s Operation?
Without our Crew Scheduling team, flights wouldn’t take off. They are essential to our core mission: getting passengers to their destinations safely, reliably, and on time. Though passengers may never see them, their impact is felt on every flight. They’re the team behind the scenes, solving problems, providing support, and keeping the airline operation moving.
We’re moving our headquarters to Charlotte, NC, in January 2026. Check out our airline jobs in Charlotte, NC here.
