News & Press

The Faces of PSA – Meet Terri Shaffer


Terri Shaffer -  Faces of PSAName:
Terri Shaffer

Title: HR Admin. Supervisor

How long have you worked for PSA? I started working at PSA in the beginning of January 2016.

How long have you been in the airline industry? The airline industry is new to me.

Where did you work before PSA?  I worked at DRS Technologies, which is a Department of Defense contract Engineering firm for 12 years in HR. Before that, I worked as a Manufacturing Manager for McGregor & Associates for 17 years.

What brought you to PSA? After my company downsized, I was looking to continue my HR career with a local company.

Give us a brief overview of what you do: I supervise the HR administrators. We oversee the pre-employment and new hire aspects of onboarding.  I oversee the Employee Referral Program and assist the HR Manager with various employee relations.

What is the most common question you get from new hires? It is mostly about travel. When am I eligible to travel?

What is one of the biggest challenges of your job? Trying to put into words what I do. Lol.

Where’s your favorite place you have traveled? We took a family vacation to Memphis a few years ago. My family and I love music. We toured Sun Studios where Elvis used to record and walked down Biel Street and listened to live music and, of course, went to Graceland.

What are some of your hobbies? I love to sing and entertain. I sing in my church choir and my husband, his dad and I sing in a nursing home ministry. While my husband and his dad set up, I go around the room loving on the residents. They may not get many visitors so they need that human touch.

You often have patterns painted on your fingernails. How often do you have your nails done? Why do you put patterns on them? Too funny, I’ve never been a very conservative or quiet person. It is a way for me to express myself without going too crazy. I get most of my ideas from Pinterest.

What do you love about working for PSA? I love people. Working in HR gives me interaction with every department. I also love meeting new hires on their first day. I feel like it is my job to welcome them and make them feel like they have made a great decision by coming here.

Would you recommend PSA and why? Absolutely, PSA is growing and getting to be a better place to work every day.

Tell us something about your role that most people don’t know: There were only about 12 people in HR when I started with here. Our department has tripled in size since then. It has been challenging and exciting at the same time.

What has been the most rewarding part of your job? Getting to meet all of the new faces on their first day.

Tell us something no one (at PSA) knows about you: I am the mother of three beautiful daughters and a 5-year-old granddaughter. My daughters are 35, 26, and 12 years old. I have sold Premier Designs Jewelry for about 9 years now. When I retire, I would like to open my own Bling boutique.

Dayton Business Journal Exclusive: PSA Airlines hiring 1,000 people in final stage of growth spurt

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After more than three years of incremental growth, Dayton-based PSA Airlines Inc. is hitting the final stage of its fleet expansion, meaning another 1,000 hires.

The Dayton-based airline has 2,950 employees and 115 jets in its fleet today, as it approaches a new final fleet of 150 aircraft. Once its fleet reaches that number it will employ nearly 3,700 people, almost four times what it did three years ago, Dion Flannery, president of the company, told me. Between new jobs and backfilling positions, the company will be hiring more than 1,000 pilots and additional employees in the next year.

“We’ve been at this for a while,” Flannery said. “We were an anonymous entity. I’m happy to say that’s not the case anymore. We’ve been building a brand and extending it internally and externally.”

With parent company American Airlines Group pushing it into ever more cities, the once-low-key US Airways regional subsidiary is looking to transform into a national brand, one of 10 regional subsidiaries that fly smaller jets to airports of all sizes around the country.

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PSA Airlines selects IFS Maintenix as its maintenance management solution

Continued focus on quality and compliance underpins regional carrier’s transition to a more modern, scalable IT solution.

IFS, the global enterprise applications company, announced today that PSA Airlines (PSA), a wholly owned subsidiary of American Airlines and one of the fastest growing regional operators in North America, has selected IFS Maintenix to support its enterprise-wide fleet maintenance management needs.

This latest deal comes on the heels of other recent contracts with leading airlines such as Copa Airlines, Cape Air and Southwest Airlines, and reflects the IFS Maintenix software’s expanding footprint among operators of all sizes across the Americas.

It is the first order to be announced since the IFS acquisition of Mxi closed in January 2017.

As a flourishing carrier owned by the largest airline in the world, PSA recently embarked on a strategic growth plan that has seen its fleet more than double from 49 aircraft to 115 since 2014, with plans to operate up to 150 Bombardier CRJ aircraft. To meet evolving operational demands, the airline was looking to replace its legacy maintenance system with a modern, scalable software solution that could significantly reduce reliance on manual processes and drive greater standardization and process efficiencies across its maintenance management chain.

Following an extensive market review, PSA selected IFS Maintenix as its maintenance IT system to deliver complete lifecycle MRO functionality across the engineering, planning, line maintenance and materials management departments. By enabling more real-time, automated maintenance management, PSA Airlines is taking the necessary steps to meeting strategic objectives while staying focused on their mission of safety, quality and compliance.

“In this competitive market, PSA Airlines prides itself on providing customers with the highest degree of customer service and operational performance that comes from well-maintained aircraft, professional and dedicated staff, and on-time passenger services delivery,” said Gary Pratt, Vice President, Maintenance and Engineering at PSA Airlines. “Throughout the evaluation process, it readily became apparent that IFS Maintenix was the right solution capable of meeting our needs for a modern, flexible, and user-friendly approach to maintenance management and compliance control.”

Scott Helmer, SVP, Aviation and Defense at IFS added, “It is always a tremendous source of pride when a respected organization such as PSA Airlines joins our growing customer community. This relationship is indicative of aviation services providers recognizing the inherent business gains that come with using a system that can deliver on the promise of standard, lean and predictable aviation maintenance. We look forward to working closely with PSA Airlines in helping them continue to be among the top brand names in the regional airlines market.”

IFS Maintenix is a fully-integrated, web-enabled and mobile-ready software platform specifically built to address the complete spectrum of aviation maintenance in a single integrated business solution. It features capabilities including controlled workflow, graphical maintenance planning, point-of-maintenance access to real-time information, and paperless execution and compliance, enabling aviation organizations of all sizes to maximize the revenue potential of their mission-critical aviation assets. For more information, please visit www.mxi.com/.

About PSA Airlines

PSA Airlines operates an all-jet fleet consisting of exclusively Bombardier regional jet aircraft. The company’s 3,000 employees operate nearly 700 daily flights to nearly 90 destinations. Headquartered in Dayton, Ohio, PSA also has flight crew bases located in Dayton, Cincinnati, Ohio, Knoxville, Tennessee, Washington, D.C., and Charlotte, North Carolina. PSA has maintenance facilities in Dayton and Canton, Ohio and Cincinnati/Northern Kentucky Airport,  Charlotte, North Carolina, and Greenville, South Carolina. PSA operates 35 Bombardier CRJ200 aircraft, 26 Bombardier CRJ700 aircraft and 54 Bombardier CRJ900 aircraft. The airline expects to add additional aircraft bringing its fleet count to 150.

About IFS

IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,300 employees supports more than one million users worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFSworld.com

Follow us on Twitter: @ifsworld

Visit the IFS Blog on technology, innovation and creativity: http://blog.ifsworld.com/

PSA Airlines Launches Partnership with Pilot Credentials and Coradine for Pilot Logbook Software

PSA Airlines today announced its partnership with Pilot Credentials and Coradine to offer its pilots access to LogTen Pro X, the world’s most advanced pilot logbook software. One of the main benefits of this partnership is offering free access to PSA’s Cadet Program pilots, providing the necessary tools for cadets to log, monitor, and effectively mark all of their flight time. LogTen Pro X helps cadets achieve their goals, save time, improve safety, ensure legality, and grows with them to serve their needs throughout their career. PSA is the first regional airline to offer this benefit to its pilots, which enables them to use the software to export data directly to the Pilot Credentials system. Pilot Credentials is the leading app for pilots to conveniently maintain a comprehensive pilot profile, all in one place.

“This partnership truly shows the innovation and industry-leading Cadet Program that PSA has to offer its partner schools and future cadets,” said Blake Ditlow, PSA Airlines Captain and Pilot Cadet Mentor. “To be able to partner with Coradine on this project is something that will help our cadets exceed in the professional aviation world.”

“As a mentor for PSA Airlines Cadet Pilots I highly encourage the use of an electronic logbook like LogTen Pro X,” said Palmer Lintz, PSA Airlines First Officer and Pilot Cadet Mentor. “Being able to log, view, and analyze flight times with the click of a button is incredibly valuable.”

“The simplicity and ease of LogTen Pro X allows our Cadet Instructors to focus on their primary job of teaching while being able to see the instant result of these activities on their own goals, ” said Belinda Burnett, Chief Flight Instructor, Cochise College Aviation.

PSA Airlines was among the first regional carriers to launch its industry-leading Cadet Program to help the most promising future pilots make a smooth transition from the classroom at top colleges, universities and flight schools to the cockpit. The program offers various levels of support as the Cadet’s certifications, training and experience evolves, including up to $16,000 in tuition reimbursement. PSA has partnerships with 14 schools and expects that list to continue to grow.

About PSA Airlines

PSA Airlines operates an all-jet fleet consisting of exclusively Bombardier regional jet aircraft. The company’s 3,000 employees operate nearly 700 daily flights to nearly 90 destinations. Headquartered in Dayton, Ohio, PSA also has flight crew bases located in Dayton, Cincinnati, Ohio, Knoxville, Tennessee, Washington, D.C., and Charlotte, North Carolina. PSA has maintenance facilities in Dayton and Canton, Ohio and Cincinnati/Northern Kentucky Airport and Charlotte, North Carolina. PSA operates 35 Bombardier CRJ200 aircraft, 26 Bombardier CRJ700 aircraft and 54 Bombardier CRJ900 aircraft. The airline expects to add additional aircraft, bringing its fleet count to 150.

The Faces of PSA – Meet Sarah Graver

Faces of PSA - sarah graverName: Sarah Graver

Title: Recruiting Events Coordinator

How long have you worked for PSA? 16 Months

How long have you been in the airline industry? Where did you work before PSA? Before PSA, I was a student at Lee University studying Public Relations and Communications, with Advertising. I began with PSA in the OCC (Operations Control Center) as a Crew Scheduler for eight months, and then moved to Charlotte, NC, to join the recruiting team.

What brought you to PSA? Initially, I joined PSA since the headquarters is near my hometown and I wanted to obtain a career within the travel industry. I always enjoyed traveling to new locations from past family vacations or mission trips.

Give us a brief overview of what you do:  My duties vary on a day-to-day basis, but generally, a regular day will include coordinating the logistics for recruiting events including event attendees, promotional materials, shipping and hotel and transportation accommodations for recruiters. I manage the recruiting budget and standard operating procedures for promotional materials and events. In addition, I assist in conducting pilot interviews.

What is one of the biggest challenges of your job? One of the biggest challenges of my job is dealing with the moving parts of the recruiting events.

Where’s your favorite place you have traveled? It’s hard for me to only pick one favorite place, so my top three trips so far have been Madrid, Paris and Punta Cana. The next country I would like to cross off my travel list is Portugal.

What are some of your hobbies? I love to work out, run, play soccer, read and travel, of course.

What do you love about working for PSA? The flight benefits! And all the opportunities to grow as a young professional.

Why would you recommend PSA? I recommend PSA because we are one of the fastest growing companies and airlines. There always seems to be a new opportunity available to grow.

Tell us something about your role that most people don’t know: I have my own bins on wheels that I drag all around the American Airlines Training Center to ship to the events. This includes all the promotional items and banners, but most visitors just think I’m a crew member who can’t pack light.

What has been the most rewarding part of your job? The most rewarding part of my job is getting to attend some of the recruiting events, such as the Melbourne Air Show. Getting to see how all the work put into the preparation for the events plays out is a great experience.

Tell us something no one knows about you: I have played on an all-male soccer team in Charlotte.