Faces of PSA – Meet Krystel Wheeler

Krystel WheelerName: Krystel Wheeler

Title: Designated Employer Rep (DER) / Compliance Supervisor

How long have you worked for PSA? 1 year, 10 months & 15 days

How long have you been in the airline industry? 1 year, 10 months & 15 days

What brought you to PSA? I was looking for a position to expand my experience in Human Resources. I had never heard of PSA prior to getting an email about a recruiting opening. I did some research on the company and applied immediately. I knew this was a company I wanted to grow with.

Give us a brief overview of what you do: Oversee the HR Compliance Department, which includes Employee badging, company wide drug and alcohol screening, PRIA (Pilot Records Improvement Act) and DOT (Department of Transportation) files, and maintaining FAA audit records.

What is one of the biggest challenges of your job? With PSA’s rapid growth and ever-changing aspects of DOT regulations, some days are more challenging than other to keep up with it all.

How many roles have you had at PSA? Which is your favorite? Two. I started in Recruiting (Pilots, Flight Ops, & Maintenance). After about 10 months, I accepted the Compliance Supervisor position. Each position I’ve held at PSA has its own set of unique attributes that I value as I continue to grow professionally.

Where’s your favorite place you have traveled? My favorite place to go is to visit my family in San Francisco & Santa Cruz, CA. It had been over five years since I had been able to travel out there to see them.

What are some of your hobbies? Travel, Baking, The Arts.

What is your favorite thing to bake and what Arts in particular do you like? I bake cakes, cupcakes, and cake pops. I enjoy theater, concerts and art exhibits; and yes, sometimes my craftiness is exhibited by decorating our HR office/cubicle area.

What do you love about working for PSA? The growth. I love being a part of the potential for great things. The travel benefits don’t hurt either.

Would you recommend PSA and why? I always boast about how great PSA is to work for to anyone who will listen.

What did you do before coming to PSA? I have been in the Human Resources field since 2006. Before that, I was in Healthcare.

Tell us something about your role that most people don’t know: It’s more involved than people think.

Can you expand on how your role is more involved than people think? Some may believe that the Compliance Department just sends people for drug tests and maintains files. It’s much more than that. Most may not know that I, as the Designated Employer Representative (DER), am on call 24/7 and it’s an FAA requirement for me to answer the company phone whenever it rings. If our drug and alcohol and PRIA programs fail, we as a company would be riddled with fines of thousands of dollars or more, more frequent federal audits and potential company closure.

What has been the most rewarding part of your job? The accomplishments I have been able to achieve thus far within the position. Being able to see the evidence of the work I have put into this position in a short amount of time.

What is the biggest change you’ve seen in the nearly two years you’ve been here? By far the biggest change would be the growth. Not just the amount of employees we’ve acquired, but all the things that have helped PSA become a sizable regional from a small “mom & pop” airline. From IT/Network expansion and capabilities to SOPs and Org Charts.

Tell us something no one knows about you: I have two boys, ages 13 and 8. We frequently have dance and freestyle battles in our living room.