Story of Hope: ‘Not enough emphasis on these exams’

Story of Hope - Joy KoehlerThere is a big emphasis on women to get mammograms to help detect breast cancer. For many, they have been effective, but not for all as one of our PSA team members found out. Crew Pay Analyst Joy Koehler pushes for an additional, simpler test that helped lead to her breast cancer diagnosis. Here is her Story of Hope:

I am a survivor of breast cancer and I feel not enough emphasis is put on self-examinations. I had a normal mammogram, but because I had felt a lump, they did an ultra sound. I had a fast-growing aggressive cancer. If I had waited a year for a mammogram, I do not believe things would have turned out so well for me.

There is no history of breast cancer in my family or any kind of cancer. As part of my treatment, I took two chemo drugs every two weeks and a Nuelasta shot the day after each chemo. Today, I am cancer-free, but I am still monitored with blood tests, self-exams and mammograms.

My advice is to do self-exams monthly at the same time every month. Notify your doctor right away, if you feel a lump. If possible, ask for an ultrasound. That’s how they found mine.

Story of Hope: “Not only survivors, but thrivers”

Story of Hope - Karren KindellCharlotte-based Flight Attendant Karren Kindell (aka Ms. K) wears pink not for herself, but for the women she helps through the Look Good Feel Better Programs in Charlotte and Concord, N.C.

Here is her story:

I wear pink for the women I volunteer and teach for through the American Red Cross’ Look Good Feel Better Program. This program provides licensed professionals, such as myself, teach women who are currently in treatment or in remission about proper skincare, makeup, hairstyle selection, wig-sizing and head-wrapping techniques. It also provides more than $200 in skincare and makeup.

These generational women are a story of hope because they are not only survivors, but thrivers in their home, workplace, church and community. Each monthly class I teach, I am amazed at the footprint that is left on my heart to strive more and complain less as I represent my beauty. These women inspire me to Look Good and Feel Better in all my circumstances.

Story of Hope: ‘All were diagnosed after regular mammograms’

Story of Hope - Grandma of Terri ShafferThis week’s Story of Hope comes from HR Admin Supervisor Terri Shaffer whose connection to breast cancer spans a range of people from close family to friends, but there is one common theme. Read her story:

Way too many women are affected by breast cancer. For me, I know three women who were diagnosed after going through regular mammograms:

My grandma, who I love dearly, was diagnosed in 2006 at 75 years old. She had a mastectomy, but did not have reconstructive surgery. She is now 87 and is cancer-free. She went through everything like a champ. Nothing rattled her. She is such a giver. She always takes time to be with her grandchildren, of which there are 12. She always made each of us feel very special. Even at my age, she still gives me stickers. It’s precious to be with her.

I just found out last week about a dear friend of mine who was diagnosed. She had a lumpectomy and is undergoing radiation treatments now. She’s on 15 of 25. Throughout her telling me and her treatments, she hasn’t changed her outlook. To her, going to treatment is like going to the store. She is my Sister in Christ. That is why this is just a bump in the road to her. She has hope because she believes He is going to take care of her even if it means she will go home to be with Him. It isn’t stopping her from living and giving.

A former co-worker of mine at the company I worked at before PSA was diagnosed while I was working there. She also underwent a mastectomy. It was like I went through it with her, as I was in HR and helped her with insurance and such. I’m happy to say she is now cancer-free.

All these women share two common traits: Being very strong and positive

PSA Airlines to Open New Maintenance Facility at Norfolk International Airport

Norfolk Newsletter graphicDAYTON, Ohio – PSA Airlines, a wholly owned subsidiary of American Airlines, today announced its plans to open a full-service maintenance base at Norfolk International Airport (ORF). PSA’s immense fleet expansion necessitates additional locations to support the maintenance and reliability of its growing fleet. Since 2014, PSA has doubled its size from 49 aircraft to 121 aircraft and will continue to grow to operate 150 Bombardier CRJ aircraft. In addition to this new facility in ORF, PSA has maintenance bases at Akron-Canton Airport (CAK), Charlotte-Douglas International Airport (CLT) Cincinnati/Northern Kentucky International Airport (CVG), Greenville-Spartanburg (GSP) and Dayton International Airport (DAY).

“We are excited about the bright future of this maintenance facility and the positive impact it will have on the reliability of our operation for years to come,” said Gary Pratt, Vice President – Maintenance & Engineering, PSA Airlines. “ORF is a well-supported market for our parent company, American Airlines, and makes for a strategic addition to PSA Airlines’ portfolio of maintenance bases.”

With an existing 49,000-square-foot facility available at ORF, PSA will be able to accelerate the establishment of a fully-operational overnight maintenance base. The airline will be hiring a full staff of maintenance professionals including leadership, technicians, quality control and stores personal. PSA plans to employ approximately 80 employees at the new facility. The appeal of the Norfolk area is instrumental in helping PSA attract a skilled and talented workforce.

PSA expects to open the maintenance base operation in January 2018. For more information about the positions PSA will be filling at its ORF facility, please visit

About PSA Airlines
PSA Airlines operates an all-jet fleet consisting of exclusively Bombardier regional jet aircraft. The company’s 3,000 employees operate nearly 700 daily flights to nearly 90 destinations. Headquartered in Dayton, Ohio, PSA also has flight crew bases located in Dayton, Cincinnati, Ohio, Knoxville, Tennessee, Washington, D.C., and Charlotte, North Carolina. PSA has maintenance facilities in Dayton and Canton, Ohio and Cincinnati/Northern Kentucky Airport, Charlotte, North Carolina, and Greenville, South Carolina. PSA operates 35 Bombardier CRJ200 aircraft, 31 Bombardier CRJ700 aircraft and 54 Bombardier CRJ900 aircraft. The airline expects to add additional aircraft bringing its fleet count to 150.

Faces of PSA- Jeff Strachan

Faces of PSA Jeffery StrachanName: Jeff Strachan

Title: CASS (Continuing Analysis & Surveillance System) Analyst

How long have you worked for PSA? Two and 1/2 years

How long have you been in the airline industry? Where did you work before PSA? This is my first job with an airline, but have been in the aviation industry for (34) years. Prior to PSA, I managed a PART 145 Turbine Engine Repair and Overhaul facility for Dallas Airmotive that was located on the General Aviation side of Dayton International Airport.

What brought you to PSA? Career change due to company downsizing.

Give us a brief overview of what you do: The CASS Department monitors regulatory compliance for PSA. Any non-compliance events are handled through Root Cause Analysis (RCA) process and we work with various departments to put solid actions in place to prevent future occurrences.

What is one of the biggest challenges of your job? The biggest challenge is changing the culture of PSA to prioritize Safety and Compliance. We work very hard every day, and believe we are all making a difference.

If you were to give advice to PSA team members on how to prioritize safety and compliance, what would it be? Do the right thing, even if no one is watching.

Where’s your favorite place you have traveled? Alaska. We witnessed whales bubble feeding up close, which is a once in a lifetime experience, and were in awe of the natural beauty of the region. Our daughter was married in Ketchikan during that trip which made it even more memorable.

What are some of your hobbies? Family vacations, bicycling, motorcycling, disc golf, hiking and now kayaking. I don’t play hockey anymore, too old, but do ice skate as much as possible.

What do you love about working for PSA? The variety – no two days are the same. And, I work with some really great people.  Our rapid growth has presented some challenges, but that makes it fun. It’s nice to know I’m helping to build the top regional airline in the country.

Would you recommend PSA and why? Yes, I would. It is a great place to start a new career. There are many paths to take with this ever- growing organization.

Tell us something about your role that most people don’t know: I have a very colorful nickname (not fit for print) in our department and I wear it proudly! It was given to me by the Tech Services team and shows that our department’s visibility within the company is noticed and is directly tied to changing the culture, in a good way.

What has been the most rewarding part of your job? Satisfaction at the end of the day that I have made a difference.  I have also made many new friends and have interesting co-workers. We work hard but have fun too. Halloween is just around the corner!

Tell us something no one knows about you: I can’t swim, so I am taking swim lessons. Don’t want to drown while kayaking!