The Faces of PSA – Meet Bobby Burns

bobby burnsName: Bobby Burns

Title: Flight Attendant

How long have you worked for PSA? 10 Months

Give us a brief overview of what you do: As a Flight Attendant, it is my job to be the face of the company. I try my hardest to make sure that every passenger who steps foot into my cabin feels that I care for them. Every flight I practice providing service from the heart with a big smile and a warm hello to everyone to comes on board.

What brought you to PSA? My dream of being in the skies. Ever since I can remember, I have always aspired to become a Flight Attendant and PSA was willing to take the chance on me.

Where’s your favorite place you have traveled? Chicago O’Hare Airport, actually. When I step foot into ORD I cannot explain the amount of energy I feel, I am just absolute overwhelmed.

Do you have a destination that you can’t wait to see? One day I want to travel to Alsace-Lorraine, Germany (Modern Day France). My family came to America on October 19, 1897 from Alsace-Lorraine to escape religious persecution. I would love to one day to just go “home” and visit where my great-grandparents came from.

What are some of your hobbies? Latin Dance, Painting, Opera and Pageantry.

What do you love about working for PSA?  I love the family that PSA has created for me. While in ground school I made friends with some of the interesting people in the world, a pageant girl, surf shop owner, dancer, bartender, former vice president, a stay-at-home-mom, and retired government employee and so many more. The friends I have made during ground school will stick with me for the rest of my life. I love them all and think of them every day. Because of PSA I have more than just a biological family, but I have a Wing Family #UnitedByWings.

Why would you recommend PSA? I feel like, no matter what, we are still watched out for by our company. I have worked in a few other companies where I was just a number but I actually feel valued by my work. I have run into issues here and there just like any other employee but there is nothing that hasn’t been able to be fixed.

What did you do before coming to PSA? Before coming to work at PSA, I worked for Mercy Hospital in the Pediatric Emergency Room.

Tell us something about your role that most people don’t know: In all reality, I am a “workaholic.” I am perfectly comfortable working 112 hours.

What has been the most rewarding part of your job? I’d have to say that the most rewarding part of my job is that I love it. It’s amazing to wake up every morning and be excited to go to work. If you love what you do, you’ll never work a day in your life.

Tell us something no one knows about you: When I was younger, I had a Flight Attendant uniform made for me by my mom and for three years I went as a Flight Attendant representing each of the three major airlines for Halloween.