Title: Technical Support Specialist
How long have you worked for PSA? 15 years in August
How long have you been in the airline industry? Where did you work before PSA? 16 Years. Prior to joining PSA, I was a contractor for FedEx in Indianapolis working on their Boeing 727s.
What brought you to PSA? I wanted to gain more experience in my career field and PSA allowed the mechanics the ability to work on every part of the aircraft, which fit well with my goals.
Give us a brief overview of what you do: A large part of being a technical support specialist is research into current issues with our fleet and what available options exist to correct them. I work with Bombardier on several modification programs for the fleet, in addition to overseeing the transfer process of the CRJ-700s from Envoy Air to PSA.
What is one of the biggest challenges of your job? The CRJ-700 transfer program. I have to manage and coordinate the inspection program and modification package that Envoy Air performs prior to delivery to PSA. It has been very rewarding to see how another airline maintains the same aircraft and what we can learn from them to improve our operation.
You have been part of many activities for PSA, such as Corporate Challenge. How did you get involved? I became involved in 2011 when I was asked to participate in the mini golf competition. By the end of the week, I ended up participating in several other activities that year including having to sing a solo part for the team song for the final event. It has been a lot of fun and I look forward to it each year as it provides a good opportunity to engage in team building with others throughout PSA.
Where is your favorite place in which you have traveled? The Austrian Alps
What are some of your hobbies? Taking vacations with my family and basically anything that has to do with motorcycles. I enjoy taking bike trips with friends and attending race events such as MotoGP.
What do you love about working for PSA? I enjoy the people that I work with and the new challenges that each day brings. No two days are the same.
Would you recommend PSA and why? I would definitely recommend PSA. The company has grown by leaps and bounds since I first started, but has not lost the tight-knit atmosphere. There is tremendous potential available to anyone who is determined and willing to learn.
Tell us something about your role that most people don’t know: We never know what we will become involved with each day. Even the simplest request for information can evolve into a large project. In a typical day, we answer questions ranging from the Flight Ops Department asking about engine performance differences to Supply Chain requesting help to resolve a vendor issue.
What has been the most rewarding part of your job? Seeing projects and modifications that I have initiated in use on the aircraft.
Tell us something no one knows about you: I usually cannot go into a store without detouring through the LEGO aisle. I still continue to collect and build during my free time and have several sets displayed on my desk.