The Faces of PSA – Meet Terri Shaffer


Terri Shaffer -  Faces of PSAName:
Terri Shaffer

Title: HR Admin. Supervisor

How long have you worked for PSA? I started working at PSA in the beginning of January 2016.

How long have you been in the airline industry? The airline industry is new to me.

Where did you work before PSA?  I worked at DRS Technologies, which is a Department of Defense contract Engineering firm for 12 years in HR. Before that, I worked as a Manufacturing Manager for McGregor & Associates for 17 years.

What brought you to PSA? After my company downsized, I was looking to continue my HR career with a local company.

Give us a brief overview of what you do: I supervise the HR administrators. We oversee the pre-employment and new hire aspects of onboarding.  I oversee the Employee Referral Program and assist the HR Manager with various employee relations.

What is the most common question you get from new hires? It is mostly about travel. When am I eligible to travel?

What is one of the biggest challenges of your job? Trying to put into words what I do. Lol.

Where’s your favorite place you have traveled? We took a family vacation to Memphis a few years ago. My family and I love music. We toured Sun Studios where Elvis used to record and walked down Biel Street and listened to live music and, of course, went to Graceland.

What are some of your hobbies? I love to sing and entertain. I sing in my church choir and my husband, his dad and I sing in a nursing home ministry. While my husband and his dad set up, I go around the room loving on the residents. They may not get many visitors so they need that human touch.

You often have patterns painted on your fingernails. How often do you have your nails done? Why do you put patterns on them? Too funny, I’ve never been a very conservative or quiet person. It is a way for me to express myself without going too crazy. I get most of my ideas from Pinterest.

What do you love about working for PSA? I love people. Working in HR gives me interaction with every department. I also love meeting new hires on their first day. I feel like it is my job to welcome them and make them feel like they have made a great decision by coming here.

Would you recommend PSA and why? Absolutely, PSA is growing and getting to be a better place to work every day.

Tell us something about your role that most people don’t know: There were only about 12 people in HR when I started with here. Our department has tripled in size since then. It has been challenging and exciting at the same time.

What has been the most rewarding part of your job? Getting to meet all of the new faces on their first day.

Tell us something no one (at PSA) knows about you: I am the mother of three beautiful daughters and a 5-year-old granddaughter. My daughters are 35, 26, and 12 years old. I have sold Premier Designs Jewelry for about 9 years now. When I retire, I would like to open my own Bling boutique.