Faces of PSA – Meet Patrice Covington Green

Donna “Patrice” Covington Green2Name: Donna “Patrice” Covington Green

Title: Check Flight Attendant

How long have you worked for PSA? June 11, 2011, I will celebrate 6 years at PSA.

How long have you been in the airline industry? Where did you work before PSA? Almost 6 years. I am still the Broker-in-Charge and owner of Covington Realty, LLC, a residential and commercial real estate firm.  I also worked as a Trust Account Manager for a large third-party retirement firm.

What brought you to PSA? I have always wanted to travel and since two of my three daughters,
now married live out of state, I can visit them and my awesome grandsons whenever I want.

Give us a brief overview of what you do:

  • I am a Flight Attendant also serving in the capacity as a Check Flight Attendant.
  • Primary responsibility is to ensure passenger safety.
  • Responsible for safety flight checks to ensure all equipment is in place and operable.
  • Assist passengers if there is a medical emergency.
  • Responsible for briefing passengers in the emergency exit row.
  • Responsible for performing safety demonstration before takeoff.
  • Ensure cabin and galley are secure.
  • Responsible for implementing planned and unplanned emergencies if needed.
  • Conduct IOE’s and Line Checks.

What is one of the biggest challenges of your job? I would have to say that one of the biggest challenges of my job is maintaining objectivity and a calm demeanor when passengers do not want to comply with our policies.

Where is your favorite place in which you have traveled? I am just beginning to expand my traveling experience outside the US.  I will be traveling to Saint Martin in June.

What are some of your hobbies? Reading, chess, scrabble and sewing.

What do you love about working for PSA? I absolutely love the people I have the privilege of working with. There is so much to glean from such a diverse group of people. We are constantly learning from each other and that comes from maintaining a teachable attitude. Also, I am continually surrounded by people with a vast amount of knowledge, skill and ingenuity. Those qualities help to develop us into better human beings to reach our God given potential. It is amazing to observe the growth in myself, fellow flight attendants and those I have had the pleasure of training. It is truly a blessing to work with such an awesome team of people.

What has been the most rewarding part of your job? I am always intrigued by the many passengers and personalities I encounter on each trip. Every experience is unique and not always pleasant. However, I have learned to be a better listener and less judgmental. People have a story and most often than not, they just need an ear. I am very grateful for the opportunity to travel to places I probably would not have been able to visit were it not for PSA/American. I count it an honor to have been chosen as a Check Flight Attendant to assist with IOE training and LCs. This opportunity helps to keep me proficient and in the process, I learn from the students I help to train and fellow flight attendants.

Who have been influential people in your PSA career? I would be remiss if I did not say thank you to both my mentors, Julie Gallion and Roger Dunn, who were my IOE instructors. Because of their encouragement and patience during my IOE, I gained the confidence needed to mature into the Flight Attendant I am today. Also, thank you Tracey Kruger for being the best of the best during training almost six years ago. Deb Hoke and Joanne Dinkelacker, thank you for your leadership!

Would you recommend PSA and why? I would recommend PSA to others. As a matter of fact, I recommended my brother and my cousin to PSA and they were both hired. I did that because I felt it was a great company to work for and the people are just awesome. There’s not a perfect company, nor are there perfect people who make up a company, but I would not trade PSA nor my coworkers for anything.

Tell us something no one knows about you: I am the owner of Covington Realty, LLC where I am the Broker-in-Charge. Also, I have a Christian Toy Company called Nine Fruit of the Spirit, Inc. They are a set of toys that speak a scripture indigenous to the fruit of the spirit from Galatians 5:22-23. In addition, I have a Nine Fruit writing journal. The patent has been approved and the Trademark is registered. My brother, Octavius Covington, is my business partner.