Faces of PSA – Meet Kimberly Tatum

Faces of PSA - Kim TatumName: Kimberly Tatum

Title: Flight Attendant 

How long have you worked for PSA? 3 years

How long have you been in the airline industry? Where did you work before PSA? I have had the opportunity to work in a variety of positions. I have worked as a corporate trainer, customer service manager, sales representative and a nanny. Most of the positions were in the travel industry. I worked as a corporate trainer, as well as a revenue manager and customer service manager with Hertz Corporation.

How did your other jobs prepare you for being a Flight Attendant? I worked with passengers who just got off the planes or were trying to get on a plane. Customer service in both the airline industry or car rental industry is the same.

What brought you to PSA? I have always wanted to be a flight attendant. It was my dream job. A chance meeting with Roger Dunn turned it into a reality.

What appealed to you the most about being a Flight Attendant? The independence to manage myself. A Flight Attendant is in charge of their time and work ethic. It is up to me to excel in this position and the passengers are the judge of my performance.

Give us a brief overview of what you do: I have thrown big events for my old neighborhood. This is the exact same thing. I host a gathering of people for the length of the flight, as if they were at an event. I welcome them, get to know them, serve them drinks and make sure they are safe for the duration of their flight. Once we land, I thank them, just like I would if they had attended an event.

Recently, you had a passenger who required extra special care from his wife on the flight. Can you describe the experience and what you did for them? There was an elderly couple in first class. The husband needed to use the restroom. He needed assistance from his wife. I recognized the situation because my mom had to assist my dad when he could not help himself. When she got him to the lavatory, I held up a blanket for privacy so she could assist him.  I had no idea that his son, an American airline employee, was also in first class.  The entire family was very appreciative that of the gesture.

What is one of the biggest challenges of your job? Trying to decide to bid early morning shows (get up at o’dark thirty) or night shows (thunder storms every day).

Where’s your favorite place you have traveled? St. John and Hawaii

What are some of your hobbies? Visiting wineries and walking food tours

What do you love about working for PSA? The people!!!

Would you recommend PSA and why? I have recommended PSA to several people. The flexibility and the people you encounter on a daily basis.

Tell us something about your role that most people don’t know: My son, Justin, works for PSA as a flight attendant and we fly together frequently. He started six months after me.

What is it like to work with your son? Did he join because you became a Flight Attendant or was he always planning on becoming one? Working with Justin is easy. I like the forward (front of the cabin) position and he enjoys the aft (back of the cabin) position, so I don’t have to play the seniority card. He is totally opposite of me. He decided to become a Flight Attendant because I was having so much fun.

What has been the most rewarding part of your job? Being able to turn a problem into a positive experience for everyone involved.

Tell us something no one knows about you: I am an open book. You want to know something, I will always tell you. Not very