The Faces of PSA – Meet Josh McShane

Faces of PSA - josh mcshaneName: Joshua A. McShane

Title: CVG Base Administrator/ Operations Coordinator

How long have you worked for PSA? I’ve worked for PSA for 9 months.

How long have you been in the airline industry? I’ve been in the Airline Industry for 10 years this September.

Give us a brief overview of what you do: I oversee the administrative functions of the Cincinnati base. I ensure our crews have what they need to get the job done. I take time every day to go out and say hello to every PSA plane that comes into a gate.

What is one of the biggest challenges of your job? Being my first year in an office, I’ve had to re-learn what I thought I knew on time management and organization.

How many roles have you had at PSA? Which is your favorite? This is my first and so far, favorite role here at PSA, and if I may say it’s my favorite so far in the industry!

Where’s your favorite place you have traveled? Athens Greece for sure. The history and peoples’ hospitality are unmatched.

What are some of your hobbies? Volunteering, museum sightseeing, trying new restaurants and most of all, flying. My favorite museum so far is the Cincinnati Art Museum. The Louvre is a close second.

What do you love about working for PSA? My boss Debra Hoke [Director of InFlight]. I’ve never had a boss like her and I don’t think I will again. All joking aside.

Why would you recommend PSA? I’d recommend PSA because, while we might not get to see each other on a day-to-day basis, when the chips are down and you need help, the whole tribe comes running.

What did you do before coming to PSA? I came over to PSA from Piedmont where I was in the training dept. I was an Instation on the job trainer. After new hires came back from training in the hubs, I helped put that training into place.

Why did you come to PSA? I came over to PSA because I was ready for a new challenge and wanted to come off the road.

Tell us something about your role that most people don’t know: I clean the crumbs out of the quiet room chairs.

What has been the most rewarding part of your job? Everyday greeting crews when they come on and off aircraft. Especially when it’s someone who isn’t expecting it.

Tell us something no one knows about you: I recently was diagnosed Asperger’s Syndrome and while I am still learning what that means for me, I know I can count on everyone here at PSA for support and assistance if need be.