On Friday July 11th, 2014, PSA Airline’s first CRJ900 NextGen goes into revenue service at 4:00 p.m. EST.
The first revenue flight is a round trip from Charlotte Douglas International Airport to Hunstville International Airport and is serviced by the spectacular crew of Captain Darren Harris, First Officer AJ Zayghami, and Flight Attendants Roger Dunn and Michelle Spangler.
We look forward to our passengers getting to experience our brand new aircraft!
After 52 Years in the Industry, We Celebrate the Retirement of Gene Adams from PSA Airlines.
Gene Adams, PSA’s Assistant Director of Station Operations and Security, retires this week from a 52 year career within the US Airways Group (Now American)- with the last 12 years at PSA Airlines. His experience in all facets of station operations throughout the years has been invaluable to the success of our airline. From his time at various US Airways carriers, through many mergers and acquisitions, Gene has taken part in everything from passenger reservations, customer service, ramp operations, and managing various station operations, to his last responsibilities of working with stations operations for assistance and compliance and directing PSA’s security operations.
Throughout Gene’s career he has either been located at, or traveled to, most stations in the US Airways system. Along the way he has made many friends and acquaintances. Quite a career!
We wish Gene the best of luck and will miss him greatly. No one will fill his shoes quite like he did!
Thank you for every year of your hard work and dedication.
D0- Are You Ready?
Article by American Airlines Corporate Communications
At PSA Airlines we strive to uphold our legacy carrier’s reputation for timely departures. Our Performance Incentive Program allows our employees to be rewarded for this effort when 69% of our monthly flights are on time. American Airlines describes the further impact our efforts and shortcomings have on operations.
Departing on time is at the forefront of running a reliable operation. And it all starts with being ready- planes are maintained and ready to go, we have the right people and the right equipment in place at the right time, we follow our countdown to departure, and we take accountability for compliance and consistency. In doing so, we’ll depart, and arrive, on time, bags will arrive when customers do, and our customers will continue to choose our reliable airline.
To help us depart on time, we aligned legacy American and legacy US Airways airport, flight service and flight teams countdown to departure on June 1. A critical element of our procedure is closing jetbridge doors 10 minutes prior to departure (D-10) and aircraft doors five minutes prior (D-5). Holding the flight for that one remaining customer may seem harmless enough, but it can cause a far greater number of people to be inconvenienced – other passengers on the flight may misconnect or a crew could time out and impact even more customers. The D-10 door closure guidelines have been in place at US Airways since 2007 and as a result, we led the industry in on-time departures every year from 2009-2013. We are excited to bring the same results to our combined airline.
The timeline takes into consideration all that each group must do prior to departure and includes guidelines on when to do each task so we are more likely to achieve our door close goals. The timeline shows all guideline duties by workgroup, such as pre-boarding announcements, clearing of standby lists, closing of overhead bins and filing of paperwork so employees can see how all the pieces fit together. Certainly there will be times when we won’t meet the door closure goals on every flight, but we’ll improve our dependability across the network by working as a team toward these goals.
The Great Ripple Effect
Just how big of a difference does one delayed flight make? A big one. Although a solitary one-hour delay might seem minor when you’re talking about 6,700 flights a day, it can trigger a ripple effect throughout the system, resulting in thousands of customers misconnecting and mishandled bags. In addition to the inconvenience suffered by our customers, we take a financial hit by reaccommodating customers on other airlines, paying for overnight accommodations and compensating our employees for staying overtime, In short, it’s a very expensive way to run an airline.
On June 5th, 2014, 40 lucky PSA employees got to participate in the trip to Mirabel, Canada for PSA’s 1st CRJ900 Delivery Ceremony and a Bombardier factory tour! The day was a great celebration for our employees and a chance to get to know colleagues from all over, see where our planes are built, and witness the collective pride and joy that PSA’s hard work has manifested.
When asked to summarize their experience, here is what some of our employees had to say:
“Overall an amazing once in a lifetime experience. I loved every second of it. I will definitely remember the Mirabel trip the rest of my life.” Christopher Sailer, Safety Program Manager
“FANTASTIC, very well done. I was very happy that management was able to allow line employees to participate in this event and appreciate the effort that went into coordinating the occasion.” – Michelle Spangler, Check Flight Attendant/Inflight Training Specialist
“I think I can speak for everyone we were treated like royalty.” – Kevin Peters, Flight Attendant
Here’s what some of our participants say was their favorite parts of the trip:
“The factory tour and interacting with the people at Bombardier who make our airplanes. Also interacting with management personnel and fellow employees.” – Donne Walton, Flight Attendant
“Enjoyed it all. The circus performers at lunch were a pleasant surprise.”- Mark Lakovich, Pilot Instructor
“Being able to tour the factory and have a person explain different parts of what they work on. I thought it was really neat to get to know that side of the company.” -Megan Bicking, Dispatcher
Each year PSA participates in Vandalia Parks and Recreation’s Corporate Challenge- a week long series of challenges and sporting events opened to businesses in the community. This year, teams from 9 local companies joined together in the fun and friendly competition and the PSA’s team’s skills and hard work brought home the number one spot for the 11th time since the Challenge’s inception! Team leaders Vicki Ray and Todd Partridge were monumental in organizing the teams, events, shirts, and food and beverage.
The competition started out rough for PSA in the first half of the week. Saturday, June 7th through Wednesday, June 11th included bowling, billiards, sand volleyball, Minute to Win It, football, Frisbee, pizza eating, basketball, soccer, golf, and homerun derby. Despite our hard work, PSA was in the fourth place and sixty points behind first place following these events.
Hopes remained high, however, and the second half of the week showed our company’s true resilience and dedication! Thursday and Friday closed out the competition with euchre, corn hole, a jigsaw puzzle contest, and trivia. Each of these contests grabbed more points on the board and brought us closer to bringing the overall trophy back to PSA, but it was our trivia team that truly came through in the clutch.
“When I came on board in 1991 it was something for me to get involved with to get to know the people that I would be working with and today it is an honor to have kept it going,” says team leader Vicki Ray when asked what the Challenge means to her. “It is a great benefit to be able to spend time with other people within PSA that I do not normally work with on a day to day basis.”
View photos of the events and team photos here!
We hope everyone had fun and will remember our victory and tears-to-cheers story. Congratulations to all of the participants: Vicki Ray, Todd Partridge, Don Hydler, Chris Mulhern, Walter Glowicki, William VanWeelden, Ed Maurer, Justin Garber, Brookelen Resides, Regina Manning, Janet Schul, Kacey Collinsworth, Alisa Thomas, Kim DeHart, Angie Didier, Heidi Healy, , Andrea Roush, Brandon Deloof, David Pregon, Tony Miller, Katie Sahle, Brandon Dodge, Jake Schul, John Sandlin, Jake Didier, Chris Mulhern, Janice Officer, Penny Kistler