Title: First Officer and Pilot Recruiter
How long have you worked for PSA? 2 years
How long have you been in the airline industry? Where did you work before PSA? About 10 years, I worked for an international flight school in the Phoenix area, and flew for ExpressJet before joining PSA. I initially started as a dispatcher at the flight school, and worked my way up to scheduler and system administrator. I did like working with international students, it was very interesting to learn about their cultures, and how some things are very similar to the US, while others are completely different. I’m also very interested in foreign languages, so I enjoyed the students teaching me some words and sayings in their native languages. We had Belgian students too, so it was nice to be able to speak Dutch to them every once in a while (only during break though). They were required to speak English at all times during training, even among themselves) and talk about what kind of candy from home we missed the most!
What brought you to PSA? The opportunities for personal and professional growth.
Give us a brief overview of what you do: I assist the Captain in getting our passengers to their destination safely and efficiently. As a pilot recruiter, I represent PSA Airlines at recruiting events, aviation career fairs and college visits.
Is it difficult to be a pilot from another country flying in the U.S.? I don’t feel like it is particularly difficult to be a pilot from a different country flying in the U.S., but I’ve lived in the U.S. for almost eight years now and I’d like to think I’ve adapted well. Some things are different, and sometimes it comes in handy to know the differences, small things. For example, in Europe, they call the ramp the apron, so it didn’t catch me by surprise when the first time I flew into Canada (with my previous airline). Tower told me to “contact apron.”
What made you want to become a pilot? When I was 12, my father moved to Hong Kong for three years for his job, so my mom, my brother and I would go visit as much as we could, usually every school break. Before 9/11, airlines usually didn’t have a problem letting people (especially kids) go up front to see the cockpit and talk with the pilots during flight. On one of those trips, my brother and I were invited to sit on the jumpseat of a Cathay Pacific B747 for the approach and landing into Kai Tak airport in Hong Kong, which was a challenging approach. It involved aiming the plane at an orange and white checkerboard painted on a hillside, followed by a steep turn, maneuvering in between skyscrapers to line up with the runway. And that was it, I was hooked, I was going to be a pilot. This story is part of why I like to invite kids up to the flight deck before or after a flight, let them sit in the seat, take their picture, give them a set of wings. You never know how big of an impact that’s going to make. I know it made a huge impression on me all these years ago.
What is one of the biggest challenges of your job? Since (my husband) Ray also works at PSA, it hasn’t always been easy to line up our schedules, but being able to take advantage of the Schedule Adjustment Period has made a big difference.
Where’s your favorite place you have traveled? Hong Kong is one of my favorites. Bali was amazing and the Grand Canyon is impressive.
What are some of your hobbies? I like to go hiking with our two dogs. I also enjoy cooking and baking.
What do you love about working for PSA? I absolutely love the people I work with; I have made some friends for life here at PSA.
Would you recommend PSA and why? Yes, we work with great people, and PSA’s growth offers tremendous opportunities that other companies might not.
What has been the most rewarding part of your job? It’s great to meet prospective candidates at career fairs and industry events, and then running into them several months later at the airport as newly minted PSA pilots.
Tell us something no one knows about you: Up until a few days ago, I would have said ‘Very few people know I won a scholarship at Women in Aviation this year’, but I guess the cat is out of the bag now.
Name: Raymond Martinelli
Title: Captain/Aircrew Program Designee
How long have you worked for PSA? 5.5 years
How long have you been in the airline industry? PSA is the first 121 Carrier I have worked for.
Where did you work before PSA? Before PSA, I worked at CAE as an initial pilot instructor.
What brought you to PSA? When I was hired in 2011, PSA was approximately 380 pilots and had the small company feel I was looking for.
Give us a brief overview of what you do: I work in the simulator, training initial pilots, conduct recurrent training and perform initial check rides. I work part time with fleet management, which is responsible for keeping PSA’s pilot manuals up to date. I also enjoy flying the line as a Captain when I have the chance.
What is one of the biggest challenges of your job? Lining up my days off with Tine.
Where’s your favorite place you have traveled? This is an easy one, Catalina Island, California.
What are some of your hobbies? Rock crawling, restoring classic cars and hiking with the dogs.
What do you love about working for PSA? The people I work with and the opportunities I believe I wouldn’t have had at other companies.
Would you recommend PSA and why? Yes, lots of opportunities.
Tell us something about your role that most people don’t know: Lots of paper work!!!!
What has been the most rewarding part of your job? The look on the face of a student when they get their initial ATP/type.
Tell us something no one knows about you: I don’t like mayonnaise.
Title: Crew Planner
How long have you worked for PSA? Almost 7 years. I started in May 2010.
How long have you been in the airline industry? I’ve been in the airline industry for 17 years. My love for the airline industry began with Spirit Airlines. In my 10 years at Spirit, the majority of my time was in Myrtle Beach, SC where I was an Operations Supervisor. I was also a MYR-based Flight Attendant for about a year and a Crew Scheduler in their headquarters in Miramar, FL.
Give us a brief overview of what you do: It’s hard to briefly describe what we do in Crew Planning. There is so much that goes into it, but the very short answer is we create and award the monthly schedules for Pilots and Flight Attendants.
What is one of the biggest challenges of your job? One of my biggest challenges is that, with the rapid growth of PSA, my job is constantly changing. All the changes are what keeps me motivated and keeps my job interesting. So even though it is a challenge, it’s what drives me to be better.
How many roles have you had at PSA? Which is your favorite? I was a Crew Scheduler for two years before becoming a Crew Planner. I would have to say Planning is my favorite of the two.
Where’s your favorite place you have traveled? It’s a tie between St. Maarten and Dublin, Ireland.
What are some of your hobbies? I really enjoy photography and I love going to concerts. Green Day is one of my favorite bands. I go to Rock on the Range every year.
What do you love about working for PSA? I’ve met some of my favorite people here and I know that I’ve made life-long friends. I also love that my parents get flight benefits, they are quite the experts at non-revving!
What did you do before coming to PSA? I was going to school for nursing and working at a hospital, but after two years, I realized that I’d never be happy with that career. I missed the Airline industry too much. It’s in my blood and now I can’t imagine ever doing anything else.
Tell us something about your role that most people don’t know: We’re basically putting together a giant puzzle every month. Sometimes the pieces fit perfectly and sometimes we have to analyze and create several different scenarios to produce the best possible outcome.
What has been the most rewarding part of your job? What I find most rewarding is the amount of knowledge I’ve gained in my role at PSA. I am proud to be part of a team that has the same dedication to the airline that I have and the determination for PSA to succeed.
Tell us something no one knows about you: I worked at Cedar Point for two summers when I was in college.
Title: Reliability Analyst
How long have you worked for PSA? I have worked for PSA for almost a year and a half.
How long have you been in the airline industry? This is my first airline job.
Give us a brief overview of what you do: Reliability analyzes maintenance delays and cancels as well as reoccurring problems within the maintenance system.
What is one of the biggest challenges of your job? The biggest challenge of my job is working with people over the phone. Conference calls are a daily part of life, however, nothing beats a face-to-face meeting.
How many roles have you had at PSA? Which is your favorite? I started at PSA in Crew Scheduling, then moved to Maintenance Reliability. While I enjoyed both roles, being an analyst is what I went to college for.
Where’s your favorite place you have traveled? I love San Diego, because it is very beautiful and modern. However, I also love Gatlinburg and being in the mountains.
What are some of your hobbies? I play the Flute and Piccolo. I love anything to do with music.
Where have you played flute and/or piccolo? I was in Marching Band, Symphonic Band, Pep Band, Flute Choir, and Woodwind Choir. I was also a member of Kappa Kappa Psi, which is a Service Fraternity dedicated to the bands. So I was very busy and loved filling my life with Music.
What do you love about working for PSA? My favorite part of my job is the people I work with. Everyone is very caring and generous.
Why would you recommend PSA? I would definitely recommend PSA. This is my first grown-up job out of college and it is a great starting place.
What did you do before coming to PSA? I graduated from Ohio Northern University with a degree in Political Science. I then started at PSA a few months later.
You said you went to college to be an analyst, but you have a Political Science degree. What is the connection? I do have a degree in Political Science, however it mostly consisted of statistics and analytical work. My degree was focused more on how to collect and interpret data. Even though the information I was gathering was polling numbers or general public opinion numbers, it is all analyzed the same way.
Tell us something about your role that most people don’t know: I have a duel role in the Reliability Department. Half of my job is investigating and collecting information through CASS and Root Cause Analysis. The other half of my job consists of analyzing information that we have collected, or that has been provided to us by other departments.
What has been the most rewarding part of your job? The most rewarding part of my job is being able to see a difference being made. By implementing fixes, you can actually watch the problem decrease within months.
Tell us something no one knows about you: It’s not really a secret, but I am a huge nerd. I love anything Syfy or comic book related. I like the new Marvel Universe that has been created as of recent, but I will always be a DC girl at heart.
Title: Sr. Desktop Services Technician/Helpdesk Supervisor
How long have you worked for PSA? 9.5 years
How long have you been in the airline industry? 9.5 years
Give us a brief overview of what you do: I oversee the daily operation of the PSA IT Helpdesk. This includes monitoring the trouble ticket queue to make sure we resolve issues in a timely manner and assigning tickets to the appropriate person. I also oversee the telephone system and its programming. I put together purchase requisitions for IT equipment.
What is one of the biggest challenges of your job? I guess I would have to say trying to prioritize Helpdesk tickets. Tickets aren’t generated unless someone has an issue. I have to try to determine the need, if it’s mission critical, and who to assign the ticket to get the request resolved.
How many roles have you had at PSA? Which is your favorite? My first position at PSA was as a PC Technician. My only other role has been the Helpdesk Supervisor position and that is by far my favorite. I like the challenges and responsibilities of the position.
Where’s your favorite place you have traveled? England. During Spring Break of my senior year of high school, my grandparents took my brother and I on a 10-day trip to England. We got to see the Tower of London with the Crown Jewels, Stonehenge, Buckingham Palace, Bath, and Stratford-upon-Avon (the birthplace of William Shakespeare). It was a really awesome trip.
What are some of your hobbies? I like to travel with my family, working on small (key word being small) DIY projects around the house, and reading.
You are an avid Pittsburgh Steelers fan, as apparent from your desk and workspace. How did you become a Steelers fan? I started following football back in the 70’s when they won their first Super Bowl and I’ve been a fan ever since.
What do you love about working for PSA? The people and the environment. Everyone here is easy to get along with and will help you any way they can. The environment is dynamic. One day it can be laid back and stress-free and the next, not so much. It’s hard to get bored or fall into a rut when you don’t know what each day will bring. I like that.
Why would you recommend PSA? See my answer above. If you’re a people person, then PSA is for you.
What did you do before coming to PSA? I’ve been working in the IT field for the past 20 years. I’ve worked at a few big companies in the Dayton area. I also worked for a company that performed in-home computer repair. That’s quite a change from a corporate environment.
Tell us something about your role that most people don’t know: I get to shop on Amazon for IT equipment.
What has been the most rewarding part of your job? I like the satisfaction of knowing that I’ve done my best to complete a project or make someone’s day better by implementing a solution that makes their job easier to do.
Tell us something no one knows about you: After graduating from high school, I went to the University of Colorado in pre-med. I wanted to be an Ophthalmologist. Obviously, that didn’t work out.
Title: Flight Attendant
How long have you worked for PSA? 10 Months
Give us a brief overview of what you do: As a Flight Attendant, it is my job to be the face of the company. I try my hardest to make sure that every passenger who steps foot into my cabin feels that I care for them. Every flight I practice providing service from the heart with a big smile and a warm hello to everyone to comes on board.
What brought you to PSA? My dream of being in the skies. Ever since I can remember, I have always aspired to become a Flight Attendant and PSA was willing to take the chance on me.
Where’s your favorite place you have traveled? Chicago O’Hare Airport, actually. When I step foot into ORD I cannot explain the amount of energy I feel, I am just absolute overwhelmed.
Do you have a destination that you can’t wait to see? One day I want to travel to Alsace-Lorraine, Germany (Modern Day France). My family came to America on October 19, 1897 from Alsace-Lorraine to escape religious persecution. I would love to one day to just go “home” and visit where my great-grandparents came from.
What are some of your hobbies? Latin Dance, Painting, Opera and Pageantry.
What do you love about working for PSA? I love the family that PSA has created for me. While in ground school I made friends with some of the interesting people in the world, a pageant girl, surf shop owner, dancer, bartender, former vice president, a stay-at-home-mom, and retired government employee and so many more. The friends I have made during ground school will stick with me for the rest of my life. I love them all and think of them every day. Because of PSA I have more than just a biological family, but I have a Wing Family #UnitedByWings.
Why would you recommend PSA? I feel like, no matter what, we are still watched out for by our company. I have worked in a few other companies where I was just a number but I actually feel valued by my work. I have run into issues here and there just like any other employee but there is nothing that hasn’t been able to be fixed.
What did you do before coming to PSA? Before coming to work at PSA, I worked for Mercy Hospital in the Pediatric Emergency Room.
Tell us something about your role that most people don’t know: In all reality, I am a “workaholic.” I am perfectly comfortable working 112 hours.
What has been the most rewarding part of your job? I’d have to say that the most rewarding part of my job is that I love it. It’s amazing to wake up every morning and be excited to go to work. If you love what you do, you’ll never work a day in your life.
Tell us something no one knows about you: When I was younger, I had a Flight Attendant uniform made for me by my mom and for three years I went as a Flight Attendant representing each of the three major airlines for Halloween.