The Faces of PSA – Meet Debbie Nisonger

Faces of PSA - Debbie NisongerName: Debbie Nisonger

Title: Technical Publications Specialist – Maintenance

How long have you worked for PSA? I started working at PSA in March 2004 when the Dornier aircrafts were phasing out and CRJs were arriving.

How long have you been in the airline industry? Starting my 14th year with PSA.

Where did you work before PSA? I worked at Corning Inc in Greenville, OH, for 19 years.

What brought you to PSA? The Greenville Corning plant shut down and went overseas, so I went to college and got an Associate Degree in Business-Administrative Assistant.

Give us a brief overview of what you do: Technical Publications Specialist for Maintenance. The Technical Publications Specialist – Mtx is responsible for PSA-created maintenance manuals, emergency and safety procedure manuals, and other manuals as assigned, which includes making the necessary corrections and scheduling the copying/printing and performing the physical distribution.

What is one of the biggest challenges of your job? Making sure all the typos are corrected in the markups given to me including catching my own typos. Also, coordinating with others to make sure deadlines are met.

Where’s your favorite place you have traveled? Zurich, Switzerland and the surrounding area. Although Zurich is a large city, it still felt like small town. It helped I had a nephew living there at the time and he was my own personal tour guide.

What are some of your hobbies? I am the Regent of Fort GreeneVille Chapter Daughters of the American Revolution. We focus on historical preservation and Veterans. I also am involved in several local community committees. Of course, hanging out with my two granddaughters, family and friends are my top priority.

What do you love about working for PSA? I enjoy the people and my job duties. Everyone in the Maintenance Department is great to work with.

Would you recommend PSA and why? Absolutely, although PSA is growing, it still feels like family.

Tell us something about your role that most people don’t know: That I work on several different manuals at a time and am constantly changing gears. Thank goodness, I am organized, well most of the time. LOL

What has been the most rewarding part of your job? Loving what I am doing. Of course, the travel benefits are a plus.

Tell us something no one knows about you: I owned and trained my own racehorse. I can brag she made her lifetime mark while training in my stable. My son is a professional horse trainer and driver in Ohio and surrounding states.

The Faces of PSA – Meet Terri Shaffer


Terri Shaffer -  Faces of PSAName:
Terri Shaffer

Title: HR Admin. Supervisor

How long have you worked for PSA? I started working at PSA in the beginning of January 2016.

How long have you been in the airline industry? The airline industry is new to me.

Where did you work before PSA?  I worked at DRS Technologies, which is a Department of Defense contract Engineering firm for 12 years in HR. Before that, I worked as a Manufacturing Manager for McGregor & Associates for 17 years.

What brought you to PSA? After my company downsized, I was looking to continue my HR career with a local company.

Give us a brief overview of what you do: I supervise the HR administrators. We oversee the pre-employment and new hire aspects of onboarding.  I oversee the Employee Referral Program and assist the HR Manager with various employee relations.

What is the most common question you get from new hires? It is mostly about travel. When am I eligible to travel?

What is one of the biggest challenges of your job? Trying to put into words what I do. Lol.

Where’s your favorite place you have traveled? We took a family vacation to Memphis a few years ago. My family and I love music. We toured Sun Studios where Elvis used to record and walked down Biel Street and listened to live music and, of course, went to Graceland.

What are some of your hobbies? I love to sing and entertain. I sing in my church choir and my husband, his dad and I sing in a nursing home ministry. While my husband and his dad set up, I go around the room loving on the residents. They may not get many visitors so they need that human touch.

You often have patterns painted on your fingernails. How often do you have your nails done? Why do you put patterns on them? Too funny, I’ve never been a very conservative or quiet person. It is a way for me to express myself without going too crazy. I get most of my ideas from Pinterest.

What do you love about working for PSA? I love people. Working in HR gives me interaction with every department. I also love meeting new hires on their first day. I feel like it is my job to welcome them and make them feel like they have made a great decision by coming here.

Would you recommend PSA and why? Absolutely, PSA is growing and getting to be a better place to work every day.

Tell us something about your role that most people don’t know: There were only about 12 people in HR when I started with here. Our department has tripled in size since then. It has been challenging and exciting at the same time.

What has been the most rewarding part of your job? Getting to meet all of the new faces on their first day.

Tell us something no one (at PSA) knows about you: I am the mother of three beautiful daughters and a 5-year-old granddaughter. My daughters are 35, 26, and 12 years old. I have sold Premier Designs Jewelry for about 9 years now. When I retire, I would like to open my own Bling boutique.

The Faces of PSA – Meet Sarah Graver

Faces of PSA - sarah graverName: Sarah Graver

Title: Recruiting Events Coordinator

How long have you worked for PSA? 16 Months

How long have you been in the airline industry? Where did you work before PSA? Before PSA, I was a student at Lee University studying Public Relations and Communications, with Advertising. I began with PSA in the OCC (Operations Control Center) as a Crew Scheduler for eight months, and then moved to Charlotte, NC, to join the recruiting team.

What brought you to PSA? Initially, I joined PSA since the headquarters is near my hometown and I wanted to obtain a career within the travel industry. I always enjoyed traveling to new locations from past family vacations or mission trips.

Give us a brief overview of what you do:  My duties vary on a day-to-day basis, but generally, a regular day will include coordinating the logistics for recruiting events including event attendees, promotional materials, shipping and hotel and transportation accommodations for recruiters. I manage the recruiting budget and standard operating procedures for promotional materials and events. In addition, I assist in conducting pilot interviews.

What is one of the biggest challenges of your job? One of the biggest challenges of my job is dealing with the moving parts of the recruiting events.

Where’s your favorite place you have traveled? It’s hard for me to only pick one favorite place, so my top three trips so far have been Madrid, Paris and Punta Cana. The next country I would like to cross off my travel list is Portugal.

What are some of your hobbies? I love to work out, run, play soccer, read and travel, of course.

What do you love about working for PSA? The flight benefits! And all the opportunities to grow as a young professional.

Why would you recommend PSA? I recommend PSA because we are one of the fastest growing companies and airlines. There always seems to be a new opportunity available to grow.

Tell us something about your role that most people don’t know: I have my own bins on wheels that I drag all around the American Airlines Training Center to ship to the events. This includes all the promotional items and banners, but most visitors just think I’m a crew member who can’t pack light.

What has been the most rewarding part of your job? The most rewarding part of my job is getting to attend some of the recruiting events, such as the Melbourne Air Show. Getting to see how all the work put into the preparation for the events plays out is a great experience.

Tell us something no one knows about you: I have played on an all-male soccer team in Charlotte.

The Faces of PSA – Meet Josh McShane

Faces of PSA - josh mcshaneName: Joshua A. McShane

Title: CVG Base Administrator/ Operations Coordinator

How long have you worked for PSA? I’ve worked for PSA for 9 months.

How long have you been in the airline industry? I’ve been in the Airline Industry for 10 years this September.

Give us a brief overview of what you do: I oversee the administrative functions of the Cincinnati base. I ensure our crews have what they need to get the job done. I take time every day to go out and say hello to every PSA plane that comes into a gate.

What is one of the biggest challenges of your job? Being my first year in an office, I’ve had to re-learn what I thought I knew on time management and organization.

How many roles have you had at PSA? Which is your favorite? This is my first and so far, favorite role here at PSA, and if I may say it’s my favorite so far in the industry!

Where’s your favorite place you have traveled? Athens Greece for sure. The history and peoples’ hospitality are unmatched.

What are some of your hobbies? Volunteering, museum sightseeing, trying new restaurants and most of all, flying. My favorite museum so far is the Cincinnati Art Museum. The Louvre is a close second.

What do you love about working for PSA? My boss Debra Hoke [Director of InFlight]. I’ve never had a boss like her and I don’t think I will again. All joking aside.

Why would you recommend PSA? I’d recommend PSA because, while we might not get to see each other on a day-to-day basis, when the chips are down and you need help, the whole tribe comes running.

What did you do before coming to PSA? I came over to PSA from Piedmont where I was in the training dept. I was an Instation on the job trainer. After new hires came back from training in the hubs, I helped put that training into place.

Why did you come to PSA? I came over to PSA because I was ready for a new challenge and wanted to come off the road.

Tell us something about your role that most people don’t know: I clean the crumbs out of the quiet room chairs.

What has been the most rewarding part of your job? Everyday greeting crews when they come on and off aircraft. Especially when it’s someone who isn’t expecting it.

Tell us something no one knows about you: I recently was diagnosed Asperger’s Syndrome and while I am still learning what that means for me, I know I can count on everyone here at PSA for support and assistance if need be.

The Faces of PSA – Meet Julio Soza

Faces of PSA - JulioSozaName: Julio Soza

Title: Maintenance Supervisor

How long have you worked for PSA? It will be 10 years May 17th.

How long have you been in the airline industry? 16 years.

Give us a brief overview of what you do: As a Maintenance Supervisor, our priority is to make sure we deliver a safe and reliable aircraft to the public on time for departures. On the other hand, equally important is to lead a team of over 100 employees and make sure they are trained and have all the safety equipment to perform our nightly maintenance. We also help other departments coordinate aircraft and parts so we can be successful every night.

What is one of the biggest challenges of your job? One of the biggest challenges is training and mentoring all of the new employees.

How many roles have you had at PSA? Which is your favorite? I started as a Mechanic in 2007, moved up to a Lead Mechanic, and now I’m a Maintenance Supervisor. To be honest, I liked all the positions I have held, they all have their challenges and sometimes I find myself missing some of the aspects of other positions. There’s always something to learn when you go into a new position. When you grow with a company, you see some of the aspects of the company and see more of why things are done the way they are. (With each new role) I get to see the big picture and mentor. I’m aiming to finish up my bachelor’s degree.

Where’s your favorite place you have traveled? Sicily.

What are some of your hobbies? Golfing, watching movies, volunteer work for my church.

What kind of volunteer work do you do? I help set up and take down the surround sound system for mass at my church. I also volunteer for church festivals and help organize retreats as far away as Atlanta.

What do you love about working for PSA? I enjoy the challenges and working with a diverse work force. I like to interact with all the different departments, specifically on daily schedules with planning and CRAs on the parts. Helping arrange non-destructive testing.

Why would you recommend PSA? I would recommend PSA because of its future growth and opportunity to advance.

What did you do before coming to PSA? I served six years in the Air Force working on C-130’s with multiple oversea deployments. The biggest difference is the electronics. The C-130s are simpler; CRJ has a lot more electronically involved.

Tell us something about your role that most people don’t know: They say a mechanic is a “Jack of all trades, master of none,” I feel the same way about the supervisor roll.

What has been the most rewarding part of your job? Each day different challenges come along and you have to solve them in a timely manner. When the aircraft departs on time, this is the most rewarding for me.

Tell us something no one knows about you: I talk to my dog a lot as if he can understand me; he is my best friend after all.