Title: Flight Operations Quality Assurance (FOQA)/Line Operation Safety Audit (LOSA) Program Manager
How long have you worked for PSA?: I have worked at PSA for over 3 years. I was hired as a First Officer in May of 2014. I transferred into Safety in December of 2016.
What brought you to PSA? I came to PSA during a time of exponential growth. I was hired right as we were taking delivery of the first CRJ900s. The growth is what really enticed me to choose PSA over other regional carriers.
How long have you been in the airline industry? I have been in the airline industry since I was hired at PSA in May of 2014.
Give us a brief overview of what you do: I manage two of our safety programs. The first, which takes up most of my time, is the FOQA program. FOQA is a program where we routinely download the Flight Data Recorder (aka the “black box”) to monitor how our crews are actually flying the aircraft. I have automatic “events” set up to automatically trigger when a crew exceeds guidance either given by their Pilots Operating Handbook or Flight Operations Manual. I work with the Pilot’s union and the Training Department in order to improve our training, based upon actual data, and improve operational safety. The LOSA program is a where we train a pilot to ride the jumpseat and observe day-to-day operations. The LOSA program can add valuable insight and color commentary to the black-and-white data of the FOQA program. I also represent the Safety department in industry meetings as well as on the Fleet Management Team. Oh and did I forget I fly the line too as a First Officer (hopefully soon to be Captain)!
Did you always want to be a pilot? Yes. I wanted to fly since I was a kid. I actually wanted to be an astronaut but a pretty severe knee injury precluded me from that goal. I started flying at 15 and got my private pilot’s license at 18. My degree is in Aerospace Engineering.
Where’s your favorite place you have traveled? Dublin, Ireland by far, if PSA would let me work from there I would in a heartbeat.
What are some of your hobbies? Believe it or not, I love to fly! I also am going back to school to get a database and analytics focused Master’s degree. I also enjoy riding my motorcycle and SCUBA diving.
What do you love about working for PSA? Working for PSA and specifically the Safety department, has allowed me to pursue my passion for aviation safety as well as maintain currency in flying the line. All of the people I work for have been great bosses and mentors.
Would you recommend PSA and why? Although we are one of the fastest growing regionals, we still maintain that family atmosphere with everyone working as a team towards the same goal.
Tell us something about your role that most people don’t know: Working with flight data is an IT-heavy job. I have to use my skills in database creation, business intelligence, and even programing. My vast amounts of flight data also makes my program one of the largest repositories of data on our system. I also regularly interface with Bombardier informing them how they may improve the systems and data of the CRJ. This interface has required me to actually use my engineering degree, which I enjoy.
What has been the most rewarding part of your job? Making a real and measurable impact on the safety of our airline. My goal is to make PSA the industry leader in aviation safety.
Tell us something no one knows about you: I enjoy cooking and use it as a way to decompress after a day at work. My wife and I enjoy cooking all kinds of new foods. I really like making Steak Au Poivre.
As a way of supporting community and education, PSA Airlines was a partner in Air Camp, a hands-on program that teaches intermediate and middle school students about aviation and aeronautics.
Nearly 100 students came to the PSA Dayton Training Center on July 12 and July 26 and learned about the duties of a flight attendant and how that role fits into the STEM (science, technology, engineering, and mathematics) teachings.
Check out a gallery of students in the training:
Instructors Kimberly Pennamon, Morgan Fussinger, Darcy Drago, Robin Coombs, Michelle Spangler and LC Acor, along with Manager of Inflight Training Andrea Roush participated in the tour for PSA.
Kimberly, a former teacher, led the discussion with the student groups. In the below Q&A, she talks about her experience.
Do you feel programs and tours like this help promote PSA and what you do as flight attendants? Yes, I believe that “gateway” opportunities such as the one that we provided help to foster and increase student interest in STEM areas. I am very hopeful that the students also felt that our discussion of examples of how the two areas integrate (our role as a flight attendant and the STEM areas) were relevant and helpful.
The presentation included a planned evacuation drill. What made you decide to include that part of the FA training?
Flight attendants serve as the “Safety Coordinator of the cabin.” It is our responsibility to evacuate the aircraft during an emergency. Since we were charged with providing information regarding the role of a flight attendant, we believed that it would be beneficial for the students to serve as participants of a planned emergency evacuation.
What did you tell the teachers and students about the role of flight attendants s and how it fits into STEM careers?
We showed our Scott Portable Oxygen Bottle (POB) and I asked if they knew the element for oxygen on the periodic table. I also explained that we have to know how to utilize the POB for medical emergencies to include looking to determine if it is odorless and colorless as well as whether there is a flow of oxygen as indicated by the specific type of oxygen bottle on the aircraft.
What takeaways did you get from your experience helping with Air Camp?
The takeaways that I got from the experience helping with Air Camp were:
- The need to continue to build and promote community partnerships with local entities such as the public school system. These can be used as early “gateway” opportunities which can serve as pathways to helping identify and recruit future flight attendants, pilots and essential airline personnel.
- The opportunity to provide students, who had never been on an airplane, the opportunity to sit in our cabin simulator and to provide them with a simulated airplane experience. Several weeks back, we were informed that the primary component of our revenue customer base are first-time flyers. As we polled the students from each Air Camp group, we learned that there were a few who had never been on an airplane.
- The response from a student who stated that he felt that it was the role of the flight attendant to be “compatible with incompatible people [passengers].” His words were so profound. I asked if we could borrow his statement. It, very appropriately, summarized the discussion of topics about security and customer service.
- The opportunity to emphasize the importance of education, learning and training to the students. We continued to inform them how critical it is that flight attendants act as lifelong learners and stay abreast of information (policies, procedures and regulations) to be able to possess and effectively demonstrate job knowledge and skill proficiency.
It was a very rewarding experience and I am looking forward to future visits by the Air Camp students and teachers. I hope that we will have more opportunities to partner with them and other organizational groups in the future.
Title: Flight Attendant
How long have you worked for PSA? 3 years
How long have you been in the airline industry? Where did you work before PSA? I have had the opportunity to work in a variety of positions. I have worked as a corporate trainer, customer service manager, sales representative and a nanny. Most of the positions were in the travel industry. I worked as a corporate trainer, as well as a revenue manager and customer service manager with Hertz Corporation.
How did your other jobs prepare you for being a Flight Attendant? I worked with passengers who just got off the planes or were trying to get on a plane. Customer service in both the airline industry or car rental industry is the same.
What brought you to PSA? I have always wanted to be a flight attendant. It was my dream job. A chance meeting with Roger Dunn turned it into a reality.
What appealed to you the most about being a Flight Attendant? The independence to manage myself. A Flight Attendant is in charge of their time and work ethic. It is up to me to excel in this position and the passengers are the judge of my performance.
Give us a brief overview of what you do: I have thrown big events for my old neighborhood. This is the exact same thing. I host a gathering of people for the length of the flight, as if they were at an event. I welcome them, get to know them, serve them drinks and make sure they are safe for the duration of their flight. Once we land, I thank them, just like I would if they had attended an event.
Recently, you had a passenger who required extra special care from his wife on the flight. Can you describe the experience and what you did for them? There was an elderly couple in first class. The husband needed to use the restroom. He needed assistance from his wife. I recognized the situation because my mom had to assist my dad when he could not help himself. When she got him to the lavatory, I held up a blanket for privacy so she could assist him. I had no idea that his son, an American airline employee, was also in first class. The entire family was very appreciative that of the gesture.
What is one of the biggest challenges of your job? Trying to decide to bid early morning shows (get up at o’dark thirty) or night shows (thunder storms every day).
Where’s your favorite place you have traveled? St. John and Hawaii
What are some of your hobbies? Visiting wineries and walking food tours
What do you love about working for PSA? The people!!!
Would you recommend PSA and why? I have recommended PSA to several people. The flexibility and the people you encounter on a daily basis.
Tell us something about your role that most people don’t know: My son, Justin, works for PSA as a flight attendant and we fly together frequently. He started six months after me.
What is it like to work with your son? Did he join because you became a Flight Attendant or was he always planning on becoming one? Working with Justin is easy. I like the forward (front of the cabin) position and he enjoys the aft (back of the cabin) position, so I don’t have to play the seniority card. He is totally opposite of me. He decided to become a Flight Attendant because I was having so much fun.
What has been the most rewarding part of your job? Being able to turn a problem into a positive experience for everyone involved.
Tell us something no one knows about you: I am an open book. You want to know something, I will always tell you. Not very
How long have you been involved with PSA’s Cadet Program?
I’ve been involved with PSA’s Cadet Program for one semester as a Cadet Mentor for Central Washington University in Washington state. I am currently a Charlotte-based First Officer.
What are the best features of this program?
I am so thrilled to be a part of PSA’s Cadet Program because it gives students a chance to learn about and experience the airline industry years before they enter it. My Cadets have unprecedented access to information and events at PSA and American Airlines before they even graduate college. Our Cadets interview in the comfort of their own school while they are still students and never have to interview for another job again! They also receive bonuses while they are flight instructing and have a reduced contract time once they are hired on as PSA pilots. All of my Cadets are driven, hardworking young professionals and I am honored to mentor them throughout their college careers and on to successful careers at PSA.
What have you done, personally to ensure your Cadets are making the most of their involvement with the Cadet Program?
I encourage my students to attend events and participate in programs that will build their resumes and expose them to important aviation-related experiences. The majority of my Cadets attended the Women in Aviation Conference in Orlando this past spring, and joined other cadets, mentors and PSA employees at a company sponsored breakfast event.
Any additional thoughts on the cadet program?
I look forward to growing the PSA Cadet Program at Central Washington University and hopefully on the rest of the west coast as well. I can’t wait to see what my cadets accomplish as they graduate from college and come on board at PSA.
Why did you decide to join PSA’s Cadet Program?
I joined PSA’s cadet program because PSA Airlines is the perfect fit for me as a regional airline choice. PSA recruiters and pilots have always impressed me with their passion for flying and the airline they work for, and the quality of life I see with the airline made it an easy choice.
In your opinion, what is the biggest benefit of having a Mentor?
For me the biggest benefit of having a mentor is the personal relationship you develop with them. It makes life at the Airlines a more realistic and obtainable goal without so many unknowns.
Any additional thoughts on the cadet program?
The PSA cadet program, and my mentor have helped me keep my eye on the goal and my motivation high, which, of course, is the key to continuous learning.
Title: Manager of Dispatch
How long have you worked for PSA? 5 years
How long have you been in the airline industry? Where did you work before PSA? 5 years. Worked as a lineman for Aviation Sales Inc. on the east side of KDAY.
What brought you to PSA? Lived in or near Vandalia since 4 years of age, and PSA kept local around the family.
Give us a brief overview of what you do: Responsible for maintaining the navigation database, weekly fuel price/tanker city updates, and all Dispatch related programs. Staffing Dispatchers, OCC Coordinators, and OCC Shift Managers. Assisting the Director of the OCC.
What is one of the biggest challenges of your job? The constantly evolving airline business.
What is the biggest change you’ve witnessed at PSA in the five years you’ve been here? The new OCC and the new planes.
What is your most memorable moment of working at PSA, so far? Being promoted to Manager of Dispatch.
What is the biggest misconception about the Dispatch Department? People not in the aviation field always think Dispatching is the same as Air Traffic Controlling.
Where’s your favorite place you have traveled? Texas
What are some of your hobbies?
– Video Games
– Word Searches
What do you love about working for PSA? The constantly evolving airline business.
Would you recommend PSA and why? Yes, even with the growth from our new planes we still manage to be like a family.
Tell us something about your role that most people don’t know: Responsible for Monthly Navigation Database updates, weekly updating fuel prices/tanker cities, and loading the new monthly schedule into the SABRE system.
What has been the most rewarding part of your job? Being such an important piece of the OCC.
Tell us something no one knows about you: I was offered to be trained and compete in the Celtic Games in high school, but could not due to an already busy after-school Track and Field schedule. The Celtic Games is also called the Celtic Games of Strength or Heavy Games. The games carry out traditions dating back to at least the 11th Century. They were originally competitions among men that demonstrated their manhood, using items commonly in the Scottish Highlands, such as stones, logs and blacksmith hammers. Events may include the following: The Caber Toss, Hammer Throw, Sheaf Toss, Stone Throws, or Puts, Weight Throws for Distance, Weight Throws for Height and Farmers Walk or Barrel Throw.