Name: Maggie Short
Title: Internal Communications Specialist
How long have you worked for PSA? I started working for PSA on March 21, 2016.
What brought you to PSA? I was looking for work after a long career in the media business. I felt my journalism and digital content background were skills that could transfer to corporate communications.
Give us a brief overview of what you do: My main responsibilities are to communicate to employees about company news, events and features.
What is one of the biggest challenges of your job? Learning about all the great things that happen around PSA, especially outside of Dayton.
Where’s your favorite place you have traveled? Hmm. This is a tough one. The trip I took to Winnipeg, Canada is one I will never forget, mostly because I got to see a World Cup with my best friend.
What are some of your hobbies? Officiating soccer and playing board games with my husband.
Where did you grow up? I grew up in Cincinnati. I went to Wright State University in Dayton and never left the area.
Where do you see yourself in 10 years? Difficult for me to picture that, but still involved in soccer and much more versed in the aviation industry communications.
What do you love about working for PSA? The people I work with the closest. The support, care and opportunities to learn daily are incredible. I went to college for journalism. I love talking to people and getting to know their story, as well as learning about a whole new world. This job gives me the opportunity to write and “be a journalist” again.
Would you recommend PSA and why? Yes. The growth and opportunities that come from working here are immense. There is a commitment to strive towards greatness that I’ve seen in few other companies.
What did you do before coming to PSA? I worked for Cox Media Group Ohio, where I held numerous positions related to managing content on various websites.
You are a U.S. Soccer National Official, what does that mean? Technically, I am a Grade 4 National Assistant Referee. I am the person on the sideline with a flag with a primary responsibility for calling offside. I am qualified to be an AR on all levels of professional soccer, except MLS (Major League Soccer, the top men’s professional league in the U.S.). I was a National Referee for two years as well (the person with the whistle running in the middle of the field).
Why did you get into soccer officiating? My older brother was a referee and my mom was an assignor. If we went to a game and there wasn’t a full crew, my mom would say, “go grab a flag and help out your brother.” I loved working games with my brother and spending time with him.
What are some of the games you’ve had the privilege to officiate? I’ve been extremely fortunate to have had the opportunities to referee some big games. Some that come to mind: Referee for the U.S. Women’s National Team vs. New Zealand; MLS Reserve League 4th official; Numerous NWSL (women’s professional league) games as an Assistant Referee; First referee to work a game when the University of Louisville opened its soccer stadium; Referee for two NCAA national championship semifinals and First female to referee an Ohio High School boys state championship.
Tell us something about your role that most people don’t know: There’s more to planning big announcements and events than most people realize.
What has been the most rewarding part of your job? Learning and feeling the support from the team.
Tell us something no one knows about you: I played snare drum for my high school marching band and two years in my college pep band.
Title: Fleet Manager
How long have you worked for PSA? I have worked for PSA for just over 6 years total. After leaving in 2006, I returned in 2014.
How long have you been in the airline industry? PSA is the only airline I’ve worked for, however, I’ve been in the Aviation Industry for 22 years beginning with the Air Force as an aircraft mechanic at 17 years old.
Give us a brief overview of what you do: Fleet Management’s goal is to ensure our flight procedures are the safest possible while helping our aircraft remain reliable and operate efficiently, in that order. We are responsible for the Pilot Operating Handbook (Flight SOP), Aircraft Emergency Procedures (QRH-Quick Reference Handbook), Electronic Flight Bags, MEL O-procedures and Operational Engineering, which includes aircraft performance and weight and balance. Simply put – if it affects how our pilots operate the aircraft, we are involved.
What is one of the biggest challenges of your job? One of the biggest challenges is also one of the most rewarding. We are routinely presented with new projects that can involve many outside organizations. Finding the right person to give us the answers we need can be difficult.
How many roles have you had at PSA? Which is your favorite? I’ve held a few positions at PSA. Dornier First Officer, CRJ First Officer, CRJ Captain, Pilot Ground Instructor, Flight Simulator Instructor, Ground Training Supervisor and Fleet Manager. Aside from flying the line, I’d say Fleet Manager has been my favorite role.
Where’s your favorite place you have traveled? I’d have to say it’s a tie between Southern France, Telluride, CO or an Akron overnight. Tough call.
What are some of your hobbies? I enjoy hiking, biking, trail running, or anything outdoors. I also enjoy spending time with family which lately involves a lot of time coaching youth sports.
What do you love about working for PSA? The opportunities for professional and personal growth are tremendous. PSA is a company on the move and it is exciting to be part of such a great story.
Why would you recommend PSA? First, the people are great to work with! Second, I believe that leadership is committed to ensuring PSA continues its growth and has a long, secure future with American Airlines.
What did you do before coming to PSA? Before PSA most recently, I spent eight years flying for a corporate flight department. Before I came to PSA the first time, I was a flight instructor for Kansas State University.
Tell us something about your role that most people don’t know: Most line pilots don’t realize that Fleet Management has a few dedicated instructors that serve as Fleet Captains. We also have a lot of support members that are included in the change processes. We don’t change procedures just for the sake of change. Instructors, Check Airmen, APDs, Chief Pilots, and Line Pilots all have a say in how we operate our aircraft.
What has been the most rewarding part of your job? I love working with the various departments within PSA. Learning how the company operates on a larger scale has been very enlightening.
Tell us something no one knows about you: No one I work with knows how many sports I played in high school or what instrument I played … or do they?
Title: Ground Instructor
How long have you worked for PSA? I started in July of 2012
How long have you been in the airline industry? My first airline job was as an A&P Mechanic in 1978.
What is your favorite aircraft to fly? I really enjoyed the DC-10, for such a big airplane flew really nice and it was light on the controls. I ferried one from Chicago to Japan it was the longest flight I’ve ever flown at 14 hours and 12 minutes. I used to have a Luscombe years ago. It was fun to fly low and slow.
Give us a brief overview of what you do: I teach Basic Indoc, coordinate schedules for the new hire pilots with training events and department speakers while they are in Dayton among other things.
What is one of the biggest challenges of your job? Probably dealing with scheduling & technical issues during the few days before a new class starts till 3 or 4 days after it starts.
How many roles have you had at PSA? Which is your favorite? I have only had one, teaching Basic Indoc. There have been some special projects during that time and I enjoyed working on the Pilot Reference Manual for the 700/900 as well as a study guide for the new hire pilots.
Where’s your favorite place you have traveled? That would have to be Ascension Island. It’s just south of the equator in the Atlantic. It’s one of the most interesting places I’ve been.
Where did you grow up? My Dad was a Flight Engineer so we moved fairly often, but mostly lived out in California. I live in Dayton now, after living in the U.K. for a few years.
What are some of your hobbies? I like doing “Do it yourself” projects around the house.
What do you love about working for PSA? I really enjoy working with the new hire pilots that are new to 121 airline operations.
Why would you recommend PSA? There are a lot of great people here and it’s a great place to start a career.
What did you do before coming to PSA? I was a DC-10 Captain for an airline that flew military and civilian passenger charters worldwide.
What has been the most rewarding part of your job? Seeing the pilots that I met on their first day of Indoc when they return for Captain upgrade.
Did you always want to be involved in aviation? I didn’t decide on a career in aviation until my Dad told me a mechanic was looking for some help fixing up a DC-3 for a new owner. After that, I was hooked.
Title: Operations Quality Assurance Auditor
How long have you worked for PSA? A total of four years – One year in 2009 as a Charlotte based Flight Attendant; From 2013-Present numerous other positions including crew scheduling, crew pay, and now I’m the Operations Quality Assurance Auditor for the Safety Department.
How long have you been in the airline industry? On and off since I was 19! (I’m 26 now). I’m in it for life.
Give us a brief overview of what you do: I am responsible for the quality and implementation of our internal audit evaluation program (IAEP) and the maintenance of our IOSA (IATA Operational Safety Audit) certification.
What is one of the biggest challenges of your job? One of the biggest challenges of my job has been keeping up with all the new and evolving programs here at PSA – but also one of the most exciting aspects as well! When a new operational program is introduced or a process is changed, I ensure the program or process has an audit checklist and follows FAA regulations and safety standards.
You volunteer with many organizations in the Dayton area. Which ones? How long have you been with them? I am currently involved with the American Cancer Society, which I have partnered with on many different occasions through the years for Strides Against Breast Cancer as well as Relay for Life. I dedicate time to Food for Families through the Ronald McDonald House once a month. I also partner with Big Brothers, Big Sisters and have had the same match for around three years.
What drives you to volunteer? What’s the best part? I love the thought that I’m hopefully making a difference, but more importantly, I believe that what you get out of life has a lot to do with what you put in to it. Everyone has the ability to impact the lives of those around us. If we reap what we sow, I hope to cultivate empathy, good will, and understanding in those around me.
Where’s your favorite place you have traveled? There is an extremely tiny island off the coast of Saint Martin that I once sailed to – Pinel Island. There isn’t much there but beautiful scenery, beaches, and a few little pop-up places to eat along the shore. The whole island of Saint Martin is just stunning, but to relive that day in that place would be paradise.
What are some of your hobbies? I love to cook, read, go for long runs, craft, work on house projects, and play with my dog.
What do you love about working for PSA? My coworkers truly make me look forward to coming into work each day. It’s a great feeling when you’re not only doing a job that you love but are also surrounded by such an excellent support system.
Why would you recommend PSA? It’s the only airline family I’ve ever known, and I sincerely mean family. It’s the place where everyone knows your name. It’s a really special and unique experience when all of the members of upper management really take the time to get to know their employees. You don’t find that in many other companies.
What did you do before coming to PSA? I took a brief hiatus from PSA for a few years between my career as a flight attendant and my return with crew scheduling. During this time, I worked in customer service for Fifth Third Bank and went back to school to pursue my degree in Aviation Management.
Tell us something about your role that most people don’t know: Because I audit the whole operation, I have a basic understanding of what everyone does and the processes associated with each job title. it’s a lot of information and it can be overwhelming!
What is the most rewarding part of your job? My job is basically like putting a big puzzle together every time I go do an audit. There are always ways to improve on the efficiency on how we assemble the pieces together and what items we need to look for on our way to completion. I live for those “AH HAH!” moments when the process can be improved.
Tell us something no one knows about you: I secretly love to go out for karaoke.
Title: Flight Attendant
How long have you worked for PSA? 9 months
Give us a brief overview of what you do: Outstanding customer service! First class customer service is not just a goal, but something I truly feels comes natural to most all who have this calling. Larger than life people skills, helping and assisting passengers who often are under enormous stress is definitely something where my public service background has been helpful.
What do you love about working for PSA? Meeting co-workers and passengers from every conceivable background.
What brought you to PSA? The feeling one gets when nearing the end of a long-time career and still having that, “What will I do when I finally grow up?” feeling. Couple that with always having a love for discovering new and different cultures and places. Along with a true love of working with the public and have always having enjoyed a challenge of expanding my comfort zone, PSA offered a unique opportunity to fulfill that void. Also, CVG (Cincinnati-Northern Kentucky Airport) being a flight attendant base enabling the flexibility to combine the two careers, without the need to commute, made PSA a no brainer for me.
Where’s your favorite place you have traveled? While working: Greenville, New Orleans and Louisville to name a few.
What are some of your hobbies? Playing in a men’s baseball league, attending minor league baseball in all the quaint small towns PSA travels to.
What do you love about working for PSA? Meeting co-workers and passengers from every conceivable background.
Why would you recommend PSA? Great training and super personal growth opportunities at any age.
What did you do before coming to PSA? I am a 25-year veteran firefighter/paramedic of the Cincinnati Fire Department
What have you learned about the industry in your time with PSA? The biggest thing I believe I have learned since joining PSA would have to most certainly be the “lifestyle” working this industry. Like the fire department, holidays and weekends are just days of the week to this culture.
What has been the most rewarding part of your job? Of course, meeting new people every day and learning a new industry totally out of my “comfort zone.”
Is your family involved in the industry? My 25-year-old daughter Miranda, a University of Cincinnati graduate, is a newly hired American Airlines’ mainline Flight Attendant scheduled to begin training in Dallas this month. I get personal gratification of having three grown kids all making their own mark in this world. I also have a 29-year-old daughter, Kirsten, who is a graduate of the University of South Carolina working in television news in San Antonio and a 27-year-old son, Spencer, who is a graduate of The Ohio State University Fisher College of Business and a 1st Lieutenant in the Marine Corps.
Tell us something no one knows about you: I’m a pretty decent 55-year-old baseball league left-handed pitcher. I play in over 100 games annually. I started playing organized baseball at age 5. Although the core group of players I play with on a regular basis play most of our games in the greater Cincinnati area in 3 different local leagues, we also play tournaments in the fall & winter months in Ft. Myers, FL, West Palm Beach, Phoenix and Las Vegas. We have won numerous championships over the years at different levels of amateur and semi-pro baseball. Probably our most pride was winning the 2003 Roy Hobbs championship held annually in Ft. Myers with over 200 teams competing. As a left-handed pitcher, it was personally gratifying to have pitched my only career no-hitter in the semi-final game that year.
Also, I have lived on the Ohio River aboard a Chris Craft houseboat the past seven years.