Faces of PSA- Jeff Strachan

Faces of PSA Jeffery StrachanName: Jeff Strachan

Title: CASS (Continuing Analysis & Surveillance System) Analyst

How long have you worked for PSA? Two and 1/2 years

How long have you been in the airline industry? Where did you work before PSA? This is my first job with an airline, but have been in the aviation industry for (34) years. Prior to PSA, I managed a PART 145 Turbine Engine Repair and Overhaul facility for Dallas Airmotive that was located on the General Aviation side of Dayton International Airport.

What brought you to PSA? Career change due to company downsizing.

Give us a brief overview of what you do: The CASS Department monitors regulatory compliance for PSA. Any non-compliance events are handled through Root Cause Analysis (RCA) process and we work with various departments to put solid actions in place to prevent future occurrences.

What is one of the biggest challenges of your job? The biggest challenge is changing the culture of PSA to prioritize Safety and Compliance. We work very hard every day, and believe we are all making a difference.

If you were to give advice to PSA team members on how to prioritize safety and compliance, what would it be? Do the right thing, even if no one is watching.

Where’s your favorite place you have traveled? Alaska. We witnessed whales bubble feeding up close, which is a once in a lifetime experience, and were in awe of the natural beauty of the region. Our daughter was married in Ketchikan during that trip which made it even more memorable.

What are some of your hobbies? Family vacations, bicycling, motorcycling, disc golf, hiking and now kayaking. I don’t play hockey anymore, too old, but do ice skate as much as possible.

What do you love about working for PSA? The variety – no two days are the same. And, I work with some really great people.  Our rapid growth has presented some challenges, but that makes it fun. It’s nice to know I’m helping to build the top regional airline in the country.

Would you recommend PSA and why? Yes, I would. It is a great place to start a new career. There are many paths to take with this ever- growing organization.

Tell us something about your role that most people don’t know: I have a very colorful nickname (not fit for print) in our department and I wear it proudly! It was given to me by the Tech Services team and shows that our department’s visibility within the company is noticed and is directly tied to changing the culture, in a good way.

What has been the most rewarding part of your job? Satisfaction at the end of the day that I have made a difference.  I have also made many new friends and have interesting co-workers. We work hard but have fun too. Halloween is just around the corner!

Tell us something no one knows about you: I can’t swim, so I am taking swim lessons. Don’t want to drown while kayaking!

Story of Hope

Story of Hope - Felicia Ingram newsletterI survived breast cancer 5 years ago after receiving a double mastectomy. Five years to the very week, it returned. PSA Inflight managers really stepped up with support like none other before. The AFA union reps rendered equal care and concern. However, I have learned all over again that my happiness comes from what image I give others of myself. If I show defeat or depression, I will receive pity, but if I show just a little bit of strength, that’s exactly what I’ll receive back from my supporters. Regardless of my daily fight right now, I have to have hope in myself in order for others to not only have hope for me, but for them to know that they too can make it through whatever seems to be a rough patch for themselves at any time. We are responsible for our own happiness in life. Each day I live, I can fight this. Each day I fight, it allows me Life! I had my surgery last week and will soon have chemo followed up with radiation. Unfortunately, I won’t be able to wear my pink scarf to work as I am home recovering from the surgery. But seeing pictures of my fellow flight attendants makes me so happy beyond imaginable. You see, some of them may wear it just for a change in the uniform, but 1 in 10 people will know or come in contact with someone In the Fight, a Survivor of the Fight or know someone who lost the Fight to Cancer. So whether they know it or not, seeing that Pink Scarf or Pink Tie around their neck is such a heartfelt, tearful moment for someone like me. And I thank everyone who wears pink because You help me grow strong!

Story of Hope

IMG_COM_Story-of-Hope-Jean-HollowayOct. 13 is Metastatic Breast Cancer Awareness Day. To honor that, we highlight our Director of Communications and Development’s Story of Hope.

Jean Holloway’s life changed forever when she was diagnosed with Stage IV (Metastatic) breast cancer. As part of a small statistic of the overall number of breast cancer fighters, she has learned that this group is relatively ignored in the big picture of cancer research funding efforts. She is determined to change that.


Cancer does not discriminate.

I was 37 years old and in the prime of my life when I was diagnosed in December 2016 with Stage IV Metastatic Breast Cancer. Since then, I have survived four months of chemotherapy and I am currently on hormone suppressants and taking a daily chemotherapy pill to target the tumors that have spread to my liver. I share this because this disease has been portrayed as something you fight and beat and then you are a part of this fun community of women that wear pink. That is simply not the case.

Each year, 200,000 Americans are diagnosed with breast cancer. 6-10% percent of these diagnoses are metastatic, or Stage IV, and approximately another 30% of breast cancer patients will develop metastatic breast cancer. 100% of those diagnosed with Stage IV Metastatic Breast Cancer will die from it. However, only 2% of breast cancer donations go to Metastatic research. Most money raised goes toward early detection and awareness. Although those two things are important, they do not save lives. The only way to survive is to raise money for research that will discover a cure for Stage IV. 113 women and men die from Metastatic Breast Cancer daily. I do not want to be a part of that statistic.

I wear a pink and purple ribbon to represent living #beyondpink and in honor of those we are losing daily to this terrible disease. My hope in wearing this ribbon is that it will spark the conversation and educate others on the importance of Metastatic Breast Cancer research.

Thank you to my PSA family and team for the hope you have given me to continue my #nonstopfight.

Story of Hope

Throughout the month of October, National Breast Cancer Awareness Month, we are providing Stories of Hope from our team members and their families who are engaged in a #nonstopfight with the disease. This week’s Story of Hope is from Crew Scheduling Coordinator Trisha Wilmoth. Read how her grandmother’s fight has changed her life and who has been the most inspiring of all on her support team:

Story of Hope- Trisha WilmothMy grandmother was diagnosed last year in September with breast cancer. It does not run in our family, so to say the least, we were all shocked.

On Oct. 10th 2016, she went in for a lumpectomy. At the time, the doctors thought they got everything. A few days later, we found out otherwise. She went back in on November 14th for a mastectomy. She had some setbacks with the healing process. In February, she had her final reconstructive surgery. She is cancer free. She had a great support team, however, my grandfather was amazing thru it all. The love he has for her is inspiring. She kept telling every female in our family that she did this for us. She said, “I’m going/doing this for you. If I can get thru this, so can you.”  I cannot put into words how much my grandmother means to me. She is that one person I call anytime something good or bad happens. She’s my rock! I’m so blessed that a year later she can say she is cancer free! Every day in October I will be wearing something pink in support of my mama and all the other women out there. It is very important for women to be proactive in their health and get their mammogram! Do not put it off! Life is too short!

PSA continues its support of Wings for Autism

IMG_COM_wings for autism - featured

Five PSA team members recently partnered with volunteers from American Airlines to provide a life-changing experience for a group of special needs children.

Through Wings for Autism and It’s Cool to Fly AA program held at Piedmont Triad International Airport (PTI), dozens of families with special needs children were introduced to the steps involved in the day-of-departure travel experience. They went through security procedures, how to board an aircraft, how to find their seat and experience taxiing on the runway.

Many families hesitate to travel by air because of a child’s special needs and how others may perceive the child’s behavior, said Sumanth Reddimalla, Assistant Director of Corporate Security and Emergency Response for PSA, who has been part of four Wings for Autism events.

The experience opens doors many families perceived as closed. “Allowing these individuals to practice opens up an entire world to them. Travel now becomes an opportunity and option. Often the struggle for these individuals is the unknown and with a program like this, that factor is removed and their anxiety levels are greatly reduced and manageable,” said Melanie Lopez, Flight Attendant for PSA.

The event provides crew members and the station employees tools they can apply on future flights to better assist customers with special needs.

Lopez, who has a background in special education, was participating in her fourth event, “Often, passengers with autism are non-verbal because they can’t handle the noise around them and wear sound blockers and I’m able to communicate with sign language. If our crew members take a few minutes to learn a few signs to communicate such as, “Hi, how are you?” and “What is your name?” we are able to make an entire community more comfortable onboard and show we care.”

Flight Attendant Britt Roach said, “This gives parents and children a chance they may never get in real life and that’s a practice run at traveling with a child with special needs.”

Roach said this event is special to him because it brought back memories of working with autistic and special needs children and adults at a healthcare facility. He said it is an honor to be able to participate and looks forward to future events. “A special ‘Thank You’ to PSA and American Airlines for the opportunity to let me help make someone else’s life a little bit easier.”

There is a rewarding feeling from participating, the volunteers said. “The overall experience for the crew was one of excitement to be helping individuals with autism experience this life-changing event. We all feel really honored and privileged to have participated and be a part of their journey. This event is one I hold near and dear to my heart.” Lopez said.

The event was successful through the collaboration between the ARC, PSA’s Dispatch Department, Security and crew volunteers, along with the PTI (Piedmont Triad International Airport in North Carolina) and American Airlines’ volunteer program.