Faces of PSA – Meet Krista Morisen

Faces of PSA - Dispatcher Krista MorisenName: Krista Morisen

Title: Dispatcher

How long have you worked for PSA? About 8 months.

How long have you been in the airline industry? Where did you work before PSA? I just started in the airline industry. PSA is my first airline position. Prior to that, I worked as an EMT for several companies, including Seals Ambulance in Indianapolis, Dublin Fire & Rescue in Dublin, IN, and Indiana Grand Racing & Casino in Shelbyville, IN.

What brought you to PSA? Several things. I’m a member of a Facebook page and one my fellow members was a dispatch coordinator here. She brought me in to observe the Operational Control Center and I pretty much made up my mind that this was where I wanted to work.

Give us a brief overview of what you do: I share joint operational control over flights with the Captain to ensure their safe and efficient completion. I determine flight routes, fuel needed, monitor the weather and advise the Captain of any changing conditions. I also have the ability to declare emergencies for Captains, if necessary.

What is one of the biggest challenges of your job? Oftentimes, time management, handling multiple diversions simultaneously or other problems while still dispatching aircraft when weather is bad, especially when you’re still learning your job.

Where’s your favorite place you have traveled? For me, it’s Hawaii, specifically the islands of Maui and Kauai.

What are some of your hobbies? Flying, I’m working on my instrument rating with a goal of getting my commercial pilot’s certificate. Also, reading, writing fiction and walking in the woods with my dog.

What do you love about working for PSA? The team environment. No one is ever really left to their own devices, we’re here to help each other. Working in the OCC, I get to be a part of the heart of the airline while working with the soul of the airline.

Would you recommend PSA and why? Yes, I would. I’ve found this is a great place to learn and to grow.

Tell us something about your role that most people don’t know? When things get busy, they get busy.  When weather hits, we have our hands full and we’re handling many fires at once.

What has been the most rewarding part of your job? Knowing that I have helped crews get their passengers to where they are going safely.

Tell us something no one knows about you: I am working to build a non-profit organization for female pilots at all stages of flight training to develop flight scholarships. I want to see more women on the flight deck. Recently, I developed a calendar of female pilots doing what they do best, being pilots.