The winners of the 2017 Business of the Year awards were announced on Thursday, November 16, during the Dayton Business Journal’s annual black tie gala, celebrating the top businesses and executives in the Dayton region. Congratulations to Dion Flannery, President of PSA on being honored as a finalist for Executive of the Year. Dion was named Executive of the Year in 2016. Read More
Title: Crew Scheduling Supervisor
How long have you worked for PSA? 15 years
How long have you been in the airline industry? 15 years
Give us a brief overview of what you do: I conduct new hire training for our Crew Schedulers as well as on the desk support for our team. I focus on quality control for our department by administering policies and procedures and assisting with all things Crew Scheduling.
What is one of the biggest challenges of your job? Predicting the unknown – Every second counts when you strive to keep flights on time. There are some things that are just out of our control. Weather, maintenance, crew balancing can be difficult to juggle at times, but it is just as rewarding when you realize your effectiveness and importance to the company and passengers.
How many roles have you had at PSA? Which is your favorite? I have worked as a Crew Scheduler, Scheduling Coordinator, briefly as a Crew Planner, and scheduled the Initial Operating Experience for Pilots and Flight Attendants during our company transition from props to jets. I am now assisting with the creation of new computer programs to make our lives easier in operations. I love operations, but also enjoy the creativity side of program development.
Where’s your favorite place you have traveled? I’ve been to many places, but my favorite is Lee, Florida near TLH – small town, dirt roads… and it’s great because my family lives there.
What are some of your hobbies? I enjoy activities with my husband and little boy such as camping and vacationing. I also enjoy projects like decorating and remodeling our downtown storefront building.
What do you love about working for PSA? The excitement of the industry, wonderful people, and the sense of accomplishment. I also enjoy the food trucks!
Would you recommend PSA and why? Yes, I would recommend PSA because of the endless possibilities and the involvement of the company as a whole. I am proud of us, we have come a long way and I see many positive changes from day to day.
What did you do before coming to PSA? Can hardly remember doing anything else – mostly clerical and waitressing.
Tell us something about your role that most people don’t know: When I began my journey at PSA in 2002, Crew Scheduling was a one-man crew. Our department now has about 8-12 schedulers on duty at a time. While we monitor and maintain daily schedules for our Pilots and Flight Attendants, the fun doesn’t stop there. We are the go-to team for crew members when they have good news to report, when they’re having a bad day, or need work advice and assistance. Our friends call us every day for many reasons and this makes us feel important. What people don’t know about my role is that there is something new every day!
What has been the most rewarding part of your job? Learning and passing my knowledge to others through training. It is rewarding to introduce new Schedulers to the industry and to watch them all grow with experience.
Tell us something no one knows about you: A long, long time ago, when the PSA Operation Control Center was making its move from DAY HQ to the DAY Hangar, a friend and co-worker of mine was in need of help. She had neatly packed up her office and placed all of her personal belongings and family photos into her trash can for safe moving. The following day, she was in a panic when she noticed her “trash” was emptied and the pictures of her kids were gone. So, of course after work she went to look for her pictures and I did not stop her. I joined her and together we searched the contents of the cold, dark PSA garbage dumpster until all of the pictures of her children were found.
PSA Airlines Cadet
Senior Cadet, The Ohio State University
Why did you decide to join PSA’s Cadet Program?
I joined PSA’s Cadet Program because of the people I met at the various Cadet events. Not only was I flown out to American’s HQ and given the grand tour; I was given advice on how to progress in the challenging aviation world while having the chance to interact with many of the people that make PSA the airline it is today. I saw that PSA’s Cadet Program team was really trying to connect myself and other pilots to make a lasting impression, because of this, I knew I had to join!
In your opinion, what is the biggest benefit of having a mentor?
The biggest benefit to having a mentor is the ability to call or text them at any time to get information or insight about what’s going on at PSA and in the industry. There’s no better place to get all the news about the industry than from pilots who are currently in the position I want to be in a few years. Added bonus, PSA usually brings food when they visit.
A general statement regarding your school, the Cadet program, or your mentor:
Many may not know this, but “THE” is emphasized when saying THE Ohio State University. It’s an acronym that stands for “Tradition Honor and Excellence”. This is especially true concerning our impeccable flight program and our famous football team!
I had an incentive flight where I flew an F-15D Eagle for an hour while in the military. After doing some barrel rolls pulling nine G’s a few times, I knew I wanted to be a pilot.
PSA Airlines Captain
Cadet Mentor, The Ohio State University
How long have you been involved with PSA’s Cadet Program?
I’ve been a Cadet mentor at The Ohio State University since February.
What are the best features of this program?
I think the best part of this program is that it defines a path from private pilot to a job at a major carrier. Not only that, but they develop relationships with people already established in the industry that can give guidance and advise when needed. These relationships can be invaluable towards a cadet’s career progression down the road.
What have you done personally to ensure your Cadets are making the most of their involvement with the Cadet Program?
The drive that Cadets have remind me of why I got into flying, and any way that I can make this process easier for them is all worth it. I believe this whole program centers around communication, so I try and do everything I can to make myself available to them as needed.
Any additional thoughts on the Cadet Program?
I have an outstanding group of Cadets from the best university in the land…. GO BUCKS!
To learn more about PSA’s Cadet Program, click here.
In September, Margaret Soda, our VP of Human Resources, had the opportunity to talk to a group of attendees for a Women In Aviation event held in Dayton. She was among six women featured in an article about the event, released this week.
Margaret talked about the company’s growth and the challenges that come with it, as well as the benefits of being wholly owned by American Airlines. The experience opened the eyes of attendees to the many possibilities for careers in aviation while providing a historic look at the industry. Read More
Title: Chief Pilot, Charlotte
How long have you worked for PSA? I started as a Direct Entry Captain on July 6, 2015.
How long have you been in the airline industry? Where did you work before PSA? I began my airline career in 1995 so this completes my 22nd year as a Professional Airline Pilot. Immediately prior to PSA, I was a First Officer on the A330/340 with Emirates.
What brought you to PSA? After returning home from the Middle East, PSA offered a great opportunity to be a Direct Entry Captain.
Give us a brief overview of what you do: I serve and support our pilots as they go about serving our customers in a variety of ways. A Chief Pilot may be called upon to provide guidance on everything from safety, regulatory, contractual, and operational issues. Along with that, our pilots are my customers and I make sure that they have the tools and the knowledge they require to deliver service excellence with every flight.
What is one of the biggest challenges of your job? The biggest challenge is also part of the greatest reward because of the continuous professional development that happens behind the scenes that enables me to support our crew members.
Where’s your favorite place you have traveled? That’s a very difficult question because each country that I have visited has such a unique culture as well as sights. From Nairobi, Kenya to Singapore, on to St.Petersburg, Russia, to York, Chester and London, England, throughout the Middle East, South America, and, of course, what I feel is the greatest country on earth, the United States. Each place has given me such a wonderful opportunity to meet new people and make new friends. And, it’s all because I am an Airline Pilot.
What are some of your hobbies? I love the outdoors. I like trail running and I enjoy spending my free time with my wife and five children.
What do you love about working for PSA? I have had nothing but opportunities since I arrived. I was a Direct Entry Captain, a Simulator Instructor and now I serve the pilots as a Chief Pilot. I really enjoy that day after day I have an opportunity to make a positive difference in our pilot’s lives.
Would you recommend PSA and why? Absolutely! PSA Airlines is in a great position in that we have positive growth, and with this growth, comes tremendous opportunities. From quick upgrades to opportunities to be an instructor or a check airman, there really is no limit on what you can achieve.
Tell us something about your role most people don’t know: I view my role as servant leadership. I provide support in such a way that does not undermine a crew member’s knowledge, but challenges, encourages and promotes them as they take care of the most important people outside of our employees: The customer.
What has been the most rewarding part of your job? The most rewarding part of being an airline pilot is the friends that I have made over the years. It is my greatest blessing besides my family. There is just no shortage of fantastic people who make my life better just by being a part of it.
Tell us something no one knows about you: Professionally: I was an A320 Captain at age 26 and later I was hired in the first class of Direct Entry Pilots on the A380 for Emirates. Personally: When I was 18, I placed a large Christmas tree in the grill of my car to fill the gaping hole in hopes of hiding the fact that I had an accident and thought my parents wouldn’t notice.