Title: Operations Quality Assurance Auditor
How long have you worked for PSA? A total of four years – One year in 2009 as a Charlotte based Flight Attendant; From 2013-Present numerous other positions including crew scheduling, crew pay, and now I’m the Operations Quality Assurance Auditor for the Safety Department.
How long have you been in the airline industry? On and off since I was 19! (I’m 26 now). I’m in it for life.
Give us a brief overview of what you do: I am responsible for the quality and implementation of our internal audit evaluation program (IAEP) and the maintenance of our IOSA (IATA Operational Safety Audit) certification.
What is one of the biggest challenges of your job? One of the biggest challenges of my job has been keeping up with all the new and evolving programs here at PSA – but also one of the most exciting aspects as well! When a new operational program is introduced or a process is changed, I ensure the program or process has an audit checklist and follows FAA regulations and safety standards.
You volunteer with many organizations in the Dayton area. Which ones? How long have you been with them? I am currently involved with the American Cancer Society, which I have partnered with on many different occasions through the years for Strides Against Breast Cancer as well as Relay for Life. I dedicate time to Food for Families through the Ronald McDonald House once a month. I also partner with Big Brothers, Big Sisters and have had the same match for around three years.
What drives you to volunteer? What’s the best part? I love the thought that I’m hopefully making a difference, but more importantly, I believe that what you get out of life has a lot to do with what you put in to it. Everyone has the ability to impact the lives of those around us. If we reap what we sow, I hope to cultivate empathy, good will, and understanding in those around me.
Where’s your favorite place you have traveled? There is an extremely tiny island off the coast of Saint Martin that I once sailed to – Pinel Island. There isn’t much there but beautiful scenery, beaches, and a few little pop-up places to eat along the shore. The whole island of Saint Martin is just stunning, but to relive that day in that place would be paradise.
What are some of your hobbies? I love to cook, read, go for long runs, craft, work on house projects, and play with my dog.
What do you love about working for PSA? My coworkers truly make me look forward to coming into work each day. It’s a great feeling when you’re not only doing a job that you love but are also surrounded by such an excellent support system.
Why would you recommend PSA? It’s the only airline family I’ve ever known, and I sincerely mean family. It’s the place where everyone knows your name. It’s a really special and unique experience when all of the members of upper management really take the time to get to know their employees. You don’t find that in many other companies.
What did you do before coming to PSA? I took a brief hiatus from PSA for a few years between my career as a flight attendant and my return with crew scheduling. During this time, I worked in customer service for Fifth Third Bank and went back to school to pursue my degree in Aviation Management.
Tell us something about your role that most people don’t know: Because I audit the whole operation, I have a basic understanding of what everyone does and the processes associated with each job title. it’s a lot of information and it can be overwhelming!
What is the most rewarding part of your job? My job is basically like putting a big puzzle together every time I go do an audit. There are always ways to improve on the efficiency on how we assemble the pieces together and what items we need to look for on our way to completion. I live for those “AH HAH!” moments when the process can be improved.
Tell us something no one knows about you: I secretly love to go out for karaoke.