Title: Base Manager of Aircraft Maintenance CLT
How long have you worked for PSA? Started with PSA in March of 2016
How long have you been in the airline industry? Where did you work before PSA? I started my career in the aviation industry in 1985. After obtaining my A&P license, my first aviation job was working for a general aviation facility in Allentown, Pennsylvania. Shortly after, I was hired on with Suburban Airlines out of Reading, PA. Suburban was part of Allegheny Airlines, which later merged with the USAir express family of airlines. Suburban operated a fleet of Shorts 330, 360 turboprops, and Fokker F27’s. I enjoyed my time with Suburban and was mentored by seasoned AMT’s who had long careers in the aviation industry, some that started in the early 50s. I was then hired on by USAir in 1987 and worked both Philadelphia and Detroit line maintenance. At the time, this was the pinnacle of my AMT career. I enjoyed my time working for USAir and the training I received on the fleet of Boeing aircraft which USAir operated. The line was a completely different place at that time. Back then, AMT’s handled the marshalling of aircraft to the gates and handled push backs. In 1992, I transferred to Charlotte heavy maintenance where I made many friends during that time. I still see my old comrades on the line occasionally. I resigned from USAir in 1999 to pursue my career in the IT industry and started an IT company called Nulegend Technologies and served in the capacity as MIS director for a large architectural firm, Odell Associates. However, I continued to remain active in aviation as a Pilot/AMT flying corporate single-engine aircraft. I maintained the airworthiness of a number of aircraft and performed all necessary inspections.
What brought you to PSA? In the big scope of life, sometimes it’s important to reevaluate what direction one is headed in. I did that evaluation and felt led to enter back into the field of aviation maintenance. The opportunity presented itself to come back as an AMT for PSA Airlines. I wanted to immerse myself in the industry as an AMT and learn all the new processes that have changed over the years. I desired to, eventually, move into a management position and use my business management skills to improve the process to drive performance at PSA. What better place to learn other than being on the front line as an AMT? It gave me a unique perspective to interact with my fellow AMT’s and learn what our strengths and weaknesses are as a company. It also gave me the opportunity to see if I still had what it took to be a frontline AMT in the airline industry.
Give us a brief overview of what you do: I am responsible for the overall production of the CLT maintenance base and the overall airworthiness of aircraft operated by PSA Airlines. I plan, direct, lay out and coordinate the activities of aircraft line maintenance, which currently averages 260 flights daily. I run and manage the CLT overnight maintenance facility to minimize delays, and I also manage over 100 maintenance technicians. My other duties are to prepare written reports of work accomplished, ensure all instructions pertinent to safety are properly observed and that all personnel at the station fully understand and comply with existing safety regulations.
What is one of the biggest challenges of your job? Our exponential growth rate. In the past several months I have hired over 50 AMTs which requires balancing scheduling and workloads based on experience levels of our new AMTs.
Where’s your favorite place you have traveled? Only one? I met my wife on Singer Island in Florida … that was a sweet trip! The Cayman Islands are beautiful, especially during winter months. The Bahama Islands were a treat for our family, especially when our children were young! Montana and Yellowstone are very impressive. The colors in the Smoky Mountains during fall are fantastic. Germany was an interesting trip where I had the pleasure of meeting Mr. Ruschmeyer, the designer of the line of Ruschmeyer R 90 general aviation aircraft.
What are some of your hobbies? As a pilot, I love to fly, but I have recently taken on a new hobby-building and flying FPV racing drones. First Person View is like flying a Stars Wars pod racer. Exhilarating! I have also obtained my FAA Part 107 remote pilot’s license.
What do you love about working for PSA? The people! I love my team of AMTs that I’ve had the pleasure of working with on the line and my team of supervisors who I depend on to keep CLT operations and production at top performance. CLT has an incredible group of professionals which keep our birds flying safely on a daily basis.
Would you recommend PSA and why? Yes, absolutely! I highly recommend PSA to anyone who loves to be challenged and is looking for an opportunity to advance their career in the aviation industry.
Tell us something about your role that most people don’t know: Besides my managerial position in CLT, I wear other hats, as well – counselor, mentor, coach and friend.
What has been the most rewarding part of your job? Seeing new AMTs advance in their careers and move on to other roles in the company.
Tell us something no one knows about you: I have been married to my beautiful wife, Val, going on 27 years and have two beautiful grown daughters, Lisa and Joanna, who I am extremely proud of.
The aviation industry has many jobs that don’t require being on an aircraft or even to fix it. Below is a snapshot of our Maintenance Planning Department whose primary job is to schedule overnight maintenance on our aircraft at all our maintenance bases.
Department size: 14 (3 positions currently open).
Positions: Manager, Supervisor, Senior Planner, Planners.
Hours of Operation: 20 hours a day (5 a.m. to midnight), 7 days per week.
Locations: Dayton Maintenance hangar and OCC.
What does the department do: Create the nightly work schedule for all overnight maintenance bases with the PSA system.
Number of aircraft on the scheduled maintenance plan daily: 23 of 124 aircraft are scheduled nightly to handle 124 operational aircraft.
Types of service checks: Flight hour/ Calendar checks, ranging from 3-day intervals to 72-month inspections for each fleet type. In addition, there are more than 250 individually tracked task for each fleet type. Most of these are tracked manually by running due reports from the current Maintenance and Engineering system.
Manuals used: GMM and IPM (general maintenance manual and the Inspection Program Manual).
Department goal: In order to meet right start times, each aircraft is strategically planned for its overnight. Aircraft have restrictions on the type and level of maintenance that can be done during a particular overnight visit. An aircraft being at a maintenance base does not mean a particular portion of the aircraft was inspected or a particular item was fixed while at the base.
Working alongside: Coordinates with Maintenance Production, Material Planning, Maintenance Control and Flight Control to ensure the maintenance plan can be executed.
We are hiring positions in all aspects of our Maintenance operation. Check out the list here.
The winners of the 2017 Business of the Year awards were announced on Thursday, November 16, during the Dayton Business Journal’s annual black tie gala, celebrating the top businesses and executives in the Dayton region. Congratulations to Dion Flannery, President of PSA on being honored as a finalist for Executive of the Year. Dion was named Executive of the Year in 2016. Read More
Title: Crew Scheduling Supervisor
How long have you worked for PSA? 15 years
How long have you been in the airline industry? 15 years
Give us a brief overview of what you do: I conduct new hire training for our Crew Schedulers as well as on the desk support for our team. I focus on quality control for our department by administering policies and procedures and assisting with all things Crew Scheduling.
What is one of the biggest challenges of your job? Predicting the unknown – Every second counts when you strive to keep flights on time. There are some things that are just out of our control. Weather, maintenance, crew balancing can be difficult to juggle at times, but it is just as rewarding when you realize your effectiveness and importance to the company and passengers.
How many roles have you had at PSA? Which is your favorite? I have worked as a Crew Scheduler, Scheduling Coordinator, briefly as a Crew Planner, and scheduled the Initial Operating Experience for Pilots and Flight Attendants during our company transition from props to jets. I am now assisting with the creation of new computer programs to make our lives easier in operations. I love operations, but also enjoy the creativity side of program development.
Where’s your favorite place you have traveled? I’ve been to many places, but my favorite is Lee, Florida near TLH – small town, dirt roads… and it’s great because my family lives there.
What are some of your hobbies? I enjoy activities with my husband and little boy such as camping and vacationing. I also enjoy projects like decorating and remodeling our downtown storefront building.
What do you love about working for PSA? The excitement of the industry, wonderful people, and the sense of accomplishment. I also enjoy the food trucks!
Would you recommend PSA and why? Yes, I would recommend PSA because of the endless possibilities and the involvement of the company as a whole. I am proud of us, we have come a long way and I see many positive changes from day to day.
What did you do before coming to PSA? Can hardly remember doing anything else – mostly clerical and waitressing.
Tell us something about your role that most people don’t know: When I began my journey at PSA in 2002, Crew Scheduling was a one-man crew. Our department now has about 8-12 schedulers on duty at a time. While we monitor and maintain daily schedules for our Pilots and Flight Attendants, the fun doesn’t stop there. We are the go-to team for crew members when they have good news to report, when they’re having a bad day, or need work advice and assistance. Our friends call us every day for many reasons and this makes us feel important. What people don’t know about my role is that there is something new every day!
What has been the most rewarding part of your job? Learning and passing my knowledge to others through training. It is rewarding to introduce new Schedulers to the industry and to watch them all grow with experience.
Tell us something no one knows about you: A long, long time ago, when the PSA Operation Control Center was making its move from DAY HQ to the DAY Hangar, a friend and co-worker of mine was in need of help. She had neatly packed up her office and placed all of her personal belongings and family photos into her trash can for safe moving. The following day, she was in a panic when she noticed her “trash” was emptied and the pictures of her kids were gone. So, of course after work she went to look for her pictures and I did not stop her. I joined her and together we searched the contents of the cold, dark PSA garbage dumpster until all of the pictures of her children were found.
PSA Airlines Cadet
Senior Cadet, The Ohio State University
Why did you decide to join PSA’s Cadet Program?
I joined PSA’s Cadet Program because of the people I met at the various Cadet events. Not only was I flown out to American’s HQ and given the grand tour; I was given advice on how to progress in the challenging aviation world while having the chance to interact with many of the people that make PSA the airline it is today. I saw that PSA’s Cadet Program team was really trying to connect myself and other pilots to make a lasting impression, because of this, I knew I had to join!
In your opinion, what is the biggest benefit of having a mentor?
The biggest benefit to having a mentor is the ability to call or text them at any time to get information or insight about what’s going on at PSA and in the industry. There’s no better place to get all the news about the industry than from pilots who are currently in the position I want to be in a few years. Added bonus, PSA usually brings food when they visit.
A general statement regarding your school, the Cadet program, or your mentor:
Many may not know this, but “THE” is emphasized when saying THE Ohio State University. It’s an acronym that stands for “Tradition Honor and Excellence”. This is especially true concerning our impeccable flight program and our famous football team!
I had an incentive flight where I flew an F-15D Eagle for an hour while in the military. After doing some barrel rolls pulling nine G’s a few times, I knew I wanted to be a pilot.
PSA Airlines Captain
Cadet Mentor, The Ohio State University
How long have you been involved with PSA’s Cadet Program?
I’ve been a Cadet mentor at The Ohio State University since February.
What are the best features of this program?
I think the best part of this program is that it defines a path from private pilot to a job at a major carrier. Not only that, but they develop relationships with people already established in the industry that can give guidance and advise when needed. These relationships can be invaluable towards a cadet’s career progression down the road.
What have you done personally to ensure your Cadets are making the most of their involvement with the Cadet Program?
The drive that Cadets have remind me of why I got into flying, and any way that I can make this process easier for them is all worth it. I believe this whole program centers around communication, so I try and do everything I can to make myself available to them as needed.
Any additional thoughts on the Cadet Program?
I have an outstanding group of Cadets from the best university in the land…. GO BUCKS!
To learn more about PSA’s Cadet Program, click here.